Level 2 Desktop Technician

Compucom • Woburn, MA

4d • Onsite

About The Position

CompucomStaffing is seeking a Level 2 Desktop Technician to provide onsite end-user support at a client location in Woburn, Massachusetts. The technician will be the primary local technical resource for end users, desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives.

The role provides deskside and technical support for hardware, software, connectivity, Windows operating systems, Microsoft 365 and productivity applications, accounts, and devices. It also handles device deployment and lifecycle activities, supports workplace and operational technologies, and provides onsite smart-hands assistance to infrastructure and network teams. The technician manages incidents, requests, and work orders through ServiceNow or an approved ticketing platform, meets service-level expectations, documents work, and follows customer security, safety, and operational standards.

This is an onsite W-2 position. The stated hourly wage range is $22.50–$30.00, unless local minimum wage is higher. Starting pay may depend on factors including geography, skills, education, experience, and other qualifications. Candidates must be authorized to work in the United States without current or future employer sponsorship. Selected candidates must participate in live, on-camera video interviews; interviews may be recorded where permitted by law.

Requirements

• At least 3 years of experience providing desktop, deskside, field, or end-user technical support.
• Strong working knowledge of Windows 10 and Windows 11 operating systems.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Proficiency with ServiceNow or similar IT service management and ticketing platforms.
• Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
• Experience supporting printers, scanners, peripheral devices, and mobile technologies.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.
• Authorization to work in the United States without current or future employer sponsorship.
• Willingness to participate in required live, on-camera video interviews and applicable recording requirements.

Nice To Haves

• Experience supporting technology in manufacturing, industrial, or distribution environments.
• Hands-on experience with Zebra or other enterprise label printing solutions.
• Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.
• Experience providing smart-hands support for network, server, and infrastructure teams.
• Knowledge of asset management, inventory tracking, and hardware lifecycle programs.
• Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.
• Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.

Responsibilities

• Provide onsite deskside support for hardware, software, and connectivity issues involving desktops, laptops, workstations, and mobile devices.
• Troubleshoot and resolve Windows operating system, application, and peripheral-device issues.
• Provide Microsoft 365 and business productivity application support.
• Assist end users with account access, device setup, and day-to-day technical support needs.
• Provide VIP and executive-level technical support as required.
• Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades, break/fix repairs, and warranty coordination activities.
• Execute device refreshes, migrations, and asset lifecycle management processes.
• Maintain accurate asset inventory records and tracking documentation.
• Support device patching, compliance, and security requirements in accordance with customer standards.
• Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
• Troubleshoot manufacturing and operational endpoint devices and site-specific technologies.
• Assist with laboratory systems, virtual machine environments, and operational technology systems as directed.
• Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
• Provide onsite smart-hands support for infrastructure and network teams.
• Assist with network hardware activities involving switches, wireless access points, UPS systems, and related equipment, following established procedures.
• Support cabling, rack installations, and technology deployment projects.
• Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
• Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
• Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
• Meet established service level agreements and maintain accurate ticket documentation.
• Communicate with end users, site leadership, and cross-functional support teams.
• Identify recurring issues and recommend process improvement opportunities.
• Ensure compliance with customer security, safety, and operational policies and standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed