Level 2 Desktop Technician

Compucom•Allenton, WI

2d•Onsite

About The Position

CompucomStaffing is seeking a Level 2 Desktop Technician to provide onsite end-user support at a client site in Allenton, Wisconsin. The technician will be the primary local technical resource for users and will support desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. This is a part-time role working three days a week. The technician will provide deskside troubleshooting and support, manage device deployment and lifecycle activities, support site and operational technology, and assist infrastructure and network teams with onsite “smart hands” tasks. The role also manages incidents, service requests, and work orders through ServiceNow or another approved ticketing system while meeting service levels and customer security, safety, and operational standards. Candidates must be authorized to work in the United States without current or future employer sponsorship. This is a W-2 position; Corp-to-Corp arrangements are not accepted.

Requirements

At least 3 years of experience providing desktop, deskside, field, or end-user technical support.
Strong working knowledge of Windows 10 and Windows 11.
Experience supporting Microsoft Office and Microsoft 365 applications.
Proficiency with ServiceNow or similar IT service management and ticketing platforms.
Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
Experience supporting printers, scanners, peripheral devices, and mobile technologies.
Strong problem-solving, troubleshooting, and analytical skills.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.
Authorization to work in the United States without the need for current or future employer sponsorship.

Nice To Haves

Experience supporting technology in manufacturing, industrial, or distribution environments.
Hands-on experience with Zebra or other enterprise label printing solutions.
Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.
Experience providing smart hands support for network, server, and infrastructure teams.
Knowledge of asset management, inventory tracking, and hardware lifecycle programs.
Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.
Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.

Responsibilities

Provide onsite deskside support for hardware, software, and connectivity issues involving desktops, laptops, workstations, and mobile devices.
Troubleshoot Windows operating systems, applications, and peripheral devices; support Microsoft 365 and business productivity applications.
Assist users with account access, device setup, and routine technical support, including VIP and executive-level support as required.
Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
Perform hardware upgrades and break/fix repairs, coordinate warranty activities, and execute device refreshes, migrations, and asset lifecycle processes.
Maintain accurate asset inventory records and tracking documentation; support device patching, compliance, and security requirements.
Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
Troubleshoot manufacturing and operational endpoint devices and site-specific technologies; assist with laboratory systems, virtual machine environments, and operational technology systems as directed.
Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
Provide onsite smart hands support for infrastructure and network teams.
Assist with network hardware activities involving switches, wireless access points, UPS systems, and related equipment, following established procedures.
Support cabling, rack installations, technology deployment projects, site moves, adds, changes, and infrastructure upgrades.
Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems; meet service level agreements and maintain accurate ticket documentation.
Communicate with end users, site leadership, and cross-functional support teams; identify recurring issues and recommend process improvements.
Comply with customer security, safety, and operational policies and standards.