Level 2 Desktop Technician - Sumter, SC

VetJobs • Sumter, SC

2d • $23 - $30 • Onsite

About The Position

CompucomStaffing is seeking a Level 2 Desktop Technician to provide onsite end-user support at a client site in Sumter, South Carolina. The technician will be the primary local technical resource for end users and will support desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. CompucomStaffing employee relationship managers provide career guidance and reemployment assistance throughout the engagement.

Requirements

• At least 3 years of experience providing desktop, deskside, field, or end-user technical support.
• Strong working knowledge of Windows 10 and Windows 11.
• Experience supporting Microsoft Office and Microsoft 365 applications.
• Proficiency with ServiceNow or similar IT service management and ticketing platforms.
• Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
• Experience supporting printers, scanners, peripheral devices, and mobile technologies.
• Strong problem-solving, troubleshooting, and analytical skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.

Nice To Haves

• Experience supporting technology in manufacturing, industrial, or distribution environments.
• Hands-on experience with Zebra or other enterprise label printing solutions.
• Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.
• Experience providing smart hands support for network, server, and infrastructure teams.
• Knowledge of asset management, inventory tracking, and hardware lifecycle programs.
• Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.
• Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.

Responsibilities

• Provide onsite deskside support for hardware, software, and connectivity issues involving desktops, laptops, workstations, and mobile devices.
• Troubleshoot and resolve Windows operating system, application, and peripheral device issues.
• Support Microsoft 365 and business productivity applications.
• Assist end users with account access, device setup, and day-to-day technical support; provide VIP and executive-level support as needed.
• Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
• Perform hardware upgrades and break/fix repairs, and coordinate warranty activities.
• Execute device refreshes, migrations, and asset lifecycle management processes.
• Maintain accurate asset inventory records and tracking documentation.
• Support device patching, compliance, and security requirements in accordance with customer standards.
• Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
• Troubleshoot manufacturing and operational endpoint devices and site-specific technologies.
• Assist with laboratory systems, virtual machine environments, and operational technology systems as directed.
• Set up, maintain, and support conference rooms, audio/visual equipment, and collaboration technologies.
• Provide onsite smart hands support for infrastructure and network teams.
• Assist with network hardware activities involving switches, wireless access points, UPS systems, and related equipment, following established procedures.
• Support cabling, rack installations, and technology deployment projects.
• Participate in site moves, adds, changes, and infrastructure upgrade initiatives.
• Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
• Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems.
• Meet established service level agreements and maintain accurate ticket documentation.
• Communicate with end users, site leadership, and cross-functional support teams.
• Identify recurring issues and recommend process improvements.
• Comply with customer security, safety, and operational policies and standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed