Level 2 Desktop Technician

Compucom•Laconia, NH

3d•Onsite

About The Position

CompucomStaffing is seeking a Level 2 Desktop Technician to provide onsite end-user support at a client site in Laconia, New Hampshire. The technician will be the primary local technical resource for end users and will support desktop systems, mobile devices, manufacturing-connected technology, printers, scanners, and site infrastructure initiatives. The role provides deskside support, troubleshoots hardware, software, operating system, application, connectivity, and peripheral issues, and assists users with Microsoft 365, account access, device setup, and everyday technical needs. It also includes device imaging, configuration, deployment, repair, replacement, lifecycle management, inventory tracking, and support for patching, compliance, and security requirements. The technician supports workplace and operational technologies, including printers, label printers, handheld scanners, RF devices, laboratory systems, virtual machines, OT systems, conference rooms, and audiovisual equipment. The position also provides smart-hands assistance to infrastructure and network teams, including support for network hardware, cabling, racks, site changes, and deployment or upgrade projects. The technician manages incidents, service requests, and work orders in ServiceNow or another approved ticketing system; meets service-level agreements; maintains accurate records; communicates with users and support teams; identifies recurring issues; and follows customer security, safety, and operational policies. This is an onsite, W2-only position. Candidates must be authorized to work in the United States without current or future employer sponsorship. Selected candidates must participate in live, on-camera video interviews, which may be recorded where permitted by law.

Requirements

At least 3 years of experience providing desktop, deskside, field, or end-user technical support.
Strong working knowledge of Windows 10 and Windows 11.
Experience supporting Microsoft Office and Microsoft 365 applications.
Proficiency with ServiceNow or similar IT service management and ticketing platforms.
Understanding of TCP/IP networking fundamentals and basic network troubleshooting.
Experience supporting printers, scanners, peripheral devices, and mobile technologies.
Strong problem-solving, troubleshooting, and analytical skills.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple priorities and meet deadlines in a fast-paced manufacturing or production environment.
Authorization to work in the United States without the need for current or future employer sponsorship.
Ability to participate in required live, on-camera video interviews; consent to applicable recording requirements is required to continue in the hiring process.

Nice To Haves

Experience supporting technology in manufacturing, industrial, or distribution environments.
Hands-on experience with Zebra or other enterprise label printing solutions.
Familiarity with network infrastructure components, including switches, wireless access points, and related hardware.
Experience providing smart-hands support for network, server, and infrastructure teams.
Knowledge of asset management, inventory tracking, and hardware lifecycle programs.
Industry certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or equivalent technical certifications.
Experience supporting endpoint deployment, device imaging, and hardware refresh initiatives.

Responsibilities

Provide onsite deskside support for hardware, software, and connectivity issues affecting desktops, laptops, workstations, and mobile devices.
Troubleshoot and resolve Windows operating system, application, and peripheral device issues.
Support Microsoft 365 and business productivity applications.
Assist end users with account access, device setup, and day-to-day technical support needs, including VIP and executive-level support as required.
Image, configure, deploy, and replace desktops, laptops, tablets, and mobile devices.
Perform hardware upgrades, break/fix repairs, and warranty coordination.
Execute device refreshes, migrations, and asset lifecycle management processes; maintain asset inventory records and tracking documentation.
Support device patching, compliance, and security requirements according to customer standards.
Support printers, label printers, handheld scanners, RF devices, and other workplace technology.
Troubleshoot manufacturing and operational endpoint devices and site-specific technologies; assist with laboratory systems, virtual machine environments, and OT systems as directed.
Set up, maintain, and support conference rooms, audiovisual equipment, and collaboration technologies.
Provide onsite smart-hands support for infrastructure and network teams.
Assist with network hardware activities involving switches, wireless access points, UPS systems, and related equipment, following established procedures.
Support cabling, rack installations, technology deployment projects, site moves, adds, changes, and infrastructure upgrades.
Coordinate with remote engineering and support teams during maintenance, troubleshooting, and project activities.
Manage incidents, service requests, and work orders through ServiceNow or approved ticketing systems; meet SLAs and maintain accurate ticket documentation.
Communicate with end users, site leadership, and cross-functional support teams.
Identify recurring issues and recommend process improvements.
Comply with customer security, safety, and operational policies and standards.