Medical Assistant Jobs in Riverside, OH

About The Position

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• High school diploma, GED equivalency certificate, or state or territorial education-board proficiency certificate.
• One year of creditable experience equivalent to the next lower grade for GS-6 placement.
• Advanced knowledge of technical health care processes as they relate to access to care, including scheduling across coordinated care and community care models and patient health care portals.
• Advanced knowledge of policies and procedures for coordinated care and community care operations affecting patient flow and administrative support, including appointment cycles, outside referrals, follow-up care, overbooking, and provider availability.
• Advanced knowledge of medical terminology.
• Ability to collaborate and communicate with clinicians across multiple disciplines to support team goals and patient care.
• Ability to independently prioritize and organize work, meet deadlines, and comply with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively by electronic means, phone, in person, and in writing with internal and external customers; this may include preparing reports, presenting data, and resolving patient concerns.
• Must complete required onboarding and background/security investigation processes and participate in the seasonal influenza vaccination program.
• Must serve a one- or two-year trial period, subject to the stated employment conditions.

Nice To Haves

• Six months of experience coordinating medical referrals, consultations, authorizations, and appointments between health care facilities and community providers.
• Experience reviewing medical referrals for completeness, accuracy, and appropriate documentation.
• Proficiency in electronic health record systems for patient registration, data entry, information retrieval, and appointment management.
• Advanced Microsoft Excel proficiency for tracking referrals, monitoring scheduling timelines, maintaining spreadsheets, and compiling data.
• Experience verifying patient eligibility, updating demographic and insurance information, and maintaining accurate patient records.
• Experience coordinating specialty consultations, patient transfers, and follow-up care among health care providers and clinical departments.
• Strong telephone communication and customer service skills, including responding to patient inquiries, resolving scheduling issues, and communicating medical administrative information.
• Experience preparing correspondence, processing documentation, and communicating with patients, family members, health care professionals, and external agencies.
• Knowledge of health care policies, patient confidentiality, medical record management, and applicable privacy regulations, including HIPAA.
• Ability to identify documentation discrepancies and administrative trends, recommend corrective actions, and resolve problems according to established procedures.
• Experience handling confidential medical information and maintaining accurate, secure electronic and paper records.
• Strong organizational, analytical, interpersonal, and problem-solving skills; ability to prioritize competing responsibilities, meet deadlines, and provide respectful, patient-centered service to people from diverse backgrounds.

Responsibilities

• Interview applicants and family members to obtain information used to determine eligibility and substantiate legal entitlement.
• Act as liaison between the three other VAs in VISN 10 for inter-facility consultations and specialty appointments at the Dayton VA.
• Respond to inter-facility consult inquiries and handle telephone inquiries about authorizations, Community Care consult status, and patient transfers.
• Use Microsoft Excel spreadsheets to track consults and support timely clinic scheduling.
• Register Veterans in the Dayton VISTA database so they can be scheduled for appointments or admitted to the hospital.
• Serve as the administrative point of contact for requesting, coordinating, and authorizing referrals to community providers for non-VA care.
• Counsel beneficiaries on application procedures, entitlement factors, and changes to entitlement that may initiate or alter benefits.
• Review Community Care consults for completeness and administrative appropriateness.
• Identify questionable patterns or trends, including potentially inappropriate referrals for non-VA health care, and recommend corrective action.
• Apply relevant Code of Federal Regulations, National Fee Guidelines, and VHA Directives when reviewing consults.
• Maintain effective working relationships with in-house professional staff, non-VA care providers, and medical staff at other VAs.
• Apply scheduling rules as required.
• Prepare correspondence to obtain or provide information, explain facts or actions taken, or transmit requested materials.

Benefits

• Competitive salary and regular salary increases; a higher step rate may be considered for higher or unique qualifications or VA special needs.
• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Potential credit toward annual leave accrual based on prior work or military service, subject to approval.
• Up to 12 weeks of paid parental leave after 12 months of employment in connection with birth, adoption, or foster care placement.
• Potential child care subsidy after 60 days for eligible full-time employees and children, subject to family income and program limits.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in VA contributions.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.