Mobile Medical Assistant

360care•Knoxville, GA

19h

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry, and behavioral health care. The role includes preparing and maintaining patient charts and clinical records through electronic medical records, supporting providers during visits, coordinating patient flow, and ensuring a positive patient experience. The position requires travel to assigned medical facilities, with travel of up to a 1.5-hour radius and up to 100% of the time. Mileage reimbursement and drive-time pay are provided. The assistant also maintains, cleans, and checks medical equipment; manages medical supplies; handles visit documentation and production reporting; and cleans the service area before leaving each facility. The role requires effective communication with patients, families, providers, facility staff, and branch office staff, as well as compliance with confidentiality, HIPAA, OSHA, PHI, and company compliance requirements.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passing of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, attend to detail, and demonstrate exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the physical demands of the position, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
For Audiology and Vision assignments, ability to lift less than 50 pounds; for Podiatry assignments, lifting is minimal.
Corrected vision and hearing within a normal range.
Ability at times to work under stressful conditions, work irregular hours, and tolerate some exposure to communicable diseases or body fluids.
Legal authorization to work in the United States.
Successful completion of a background investigation and drug screen as a condition of any employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain accurate clinical records, charts, and medical history in electronic medical records during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; duties may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance requirements and following manufacturer instructions.
Clean the service area used at the facility before leaving.
Communicate effectively with patients, family members, providers, facility staff, and other staff, and respond to patient inquiries in a timely manner.
Document patient conversations in the electronic medical record.
Travel to and from assigned medical facilities, as required.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Respond positively to change and perform other duties as assigned.