Mobile Medical Assistant

360care•Cleveland, OH

1d•Onsite

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry, and behavioral health care. The role travels to medical facilities within approximately a 1–1.5-hour radius, with mileage reimbursement and drive-time pay provided. The assistant supports providers, maintains clinical records and charts in electronic medical records, helps coordinate patient flow, and cares for and cleans medical equipment and service areas. The position requires travel to and from assigned medical facilities, potentially up to 100% of the time. The employee works in a medical office capacity provided by the facility and communicates with patients, family members, providers, facility staff, and branch-office staff. The role also involves maintaining confidentiality and complying with HIPAA, OSHA, PHI, and company compliance requirements.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passing of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
Ability to lift less than 50 pounds for Audiology and Vision roles; Podiatry roles require minimal lifting.
Corrected vision and hearing within the normal range.
Willingness and ability to work at times under stressful conditions or irregular hours and to accept some exposure to communicable diseases or body fluids.
Legal authorization to work in the United States; employment is conditional on successful completion of a background investigation and drug screen.

Responsibilities

Assist doctors promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in electronic medical records during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with facility staff to maintain patient flow during visits; duties may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Manage resources by preparing supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance and following manufacturer instructions.
Clean up the service area used at the facility before leaving.
Multitask, demonstrate attention to detail, and provide exceptional customer service.
Use medical terminology and help ensure a positive patient experience.
Communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries in a timely manner and document conversations in the EMR.
Travel to and from assigned medical facilities, as required.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.