Mobile Medical Assistant

360care•Cary, NC

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and patient flow, maintains accurate electronic medical records and clinical documentation, and handles medical equipment and supplies. The position requires travel up to 100% of the time to and from assigned medical facilities. The assistant works in a medical office capacity provided by the facility, helps ensure a positive patient experience, and communicates with patients, family members, providers, facility staff, and branch office staff. The role also requires compliance with company policies and applicable confidentiality, HIPAA, OSHA, and PHI guidelines. Employment is conditional on successful completion of a background investigation and drug screen.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passing of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Ability to meet physical demands, including standing, walking, pushing, stooping, and pushing patients in wheelchairs; lifting requirements vary by specialty.
Corrected vision and hearing within the normal range.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen as a condition of an employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the electronic medical record during patient visits.
Ensure the integrity of all documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and coordinate with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; tasks may include removing patients’ socks or shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Audit medical supplies inventory, anticipate supply needs, and place and expedite supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is functioning properly by completing preventive maintenance and following manufacturer instructions.
Clean up the service area used at the facility before departing.
Provide timely responses to patient inquiries and document conversations in the EMR.
Communicate effectively with patients, family members, providers, facility staff, and other staff.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.