Mobile Medical Assistant

360care•Jamestown, KY

About The Position

Assist physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and patients, maintains clinical records and charts in electronic medical records, and cares for and cleans medical equipment. It requires travel to and from assigned medical facilities, potentially up to 100% of the time, and work in a medical office capacity provided by the facility. The Mobile Medical Assistant coordinates patient flow and scheduling with facility and branch-office staff, completes visit preparation and reports, posts charges, manages medical supplies, and helps ensure an accurate, positive patient experience. The role also requires compliance with company policies and applicable confidentiality, HIPAA, OSHA, and PHI guidelines.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Successful completion of a two-step tuberculosis (TB) skin test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, attention to detail, and exceptional customer service skills.
Ability to perform the physical demands of the role, including standing, walking, pushing, stooping, manual and finger dexterity, and hand-eye coordination.
Ability to push patients in wheelchairs.
Corrected vision and hearing within the normal range.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is a condition of any employment offer.

Responsibilities

Assist the doctor promptly and courteously.
Prepare charts for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the electronic medical record during patient visits.
Ensure the integrity of all documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate and maintain patient flow with facility staff; duties may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Accurately post charges to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical-supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies efficiently to minimize waste and duplication.
Ensure medical equipment is functioning properly by completing preventive maintenance and following manufacturer instructions.
Clean up the service area used at the facility before departure.
Provide a positive patient experience and communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries promptly and document conversations in the electronic medical record.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with the company compliance program, including training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.