Mobile Medical Assistant

360care•Hillsboro, MO

About The Position

The Mobile Medical Assistant supports physicians providing audiology, optometry, podiatry, and behavioral health care at assigned long-term care facilities. The role includes preparing patient charts, maintaining accurate electronic medical records, supporting providers and patient flow, preparing visit reports, posting charges, and managing medical supplies and equipment. The position requires travel to assigned facilities, potentially up to 100% of the time and within a two-hour radius. Mileage reimbursement and drive-time pay are provided. The assistant works in a medical office capacity provided by the facility and is responsible for equipment care and cleaning, supply inventory, preventive maintenance, and cleaning the service area after visits. The role also involves communicating with patients, families, providers, facility staff, and branch office personnel while protecting confidential information and complying with HIPAA, OSHA, PHI, and company compliance requirements. Candidates must be legally authorized to work in the United States; any employment offer is conditional on successful completion of a background investigation and drug screen.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Knowledge of medical terminology.
Ability to multitask, pay attention to detail, and demonstrate exceptional customer service.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the stated physical demands, including pushing patients in wheelchairs and lifting requirements that vary by specialty.
Corrected vision and hearing within a normal range.
Legal authorization to work in the United States.
Successful completion of a background investigation and drug screen as a condition of employment.

Responsibilities

Assist the doctor promptly and courteously.
Prepare charts for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the electronic medical record during patient visits, and ensure documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff, including removing socks or shoes and pushing wheelchairs when needed.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Care for and clean medical equipment after every visit.
Maintain medical supplies inventory by auditing stock, anticipating needs, placing and expediting orders, and minimizing waste or duplication.
Ensure medical equipment is functioning properly by completing preventive maintenance and following manufacturer instructions.
Clean the facility service area used during the visit before departure.
Provide positive patient experiences and communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, as required.
Support and comply with the company compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.