Mobile Medical Assistant

360care•Chesterfield, MO

About The Position

The Mobile Medical Assistant supports physicians providing audiology, optometry, podiatry, and behavioral health services at assigned long-term care facilities. The role involves travel of up to a two-hour radius, with mileage reimbursement and drive-time pay provided, and may require travel up to 100% of the time to and from assigned facilities. The assistant helps providers deliver patient care, maintains accurate electronic medical records, coordinates patient flow, prepares and reports on visits, and manages medical equipment and supplies. The work is performed in a medical office capacity provided by the facility. The position requires clear communication with patients, family members, providers, facility staff, and the branch office. The assistant must safeguard confidential information and comply with HIPAA, OSHA, PHI, and company compliance requirements. Physical activities include standing, walking, pushing, stooping, and potentially pushing patients in wheelchairs. Work may sometimes involve stressful conditions, irregular hours, or exposure to communicable diseases or body fluids.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completed and passed a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask and be detail-oriented.
Ability to travel to and from assigned medical facilities, up to 100% of the time.
Ability to perform the physical demands of the position, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
Corrected vision and hearing within a normal range.
Legal authorization to work in the United States; employment offer is conditional on successful completion of a background investigation and drug screen.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the electronic medical record during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with facility staff to maintain patient flow during visits; duties may include removing patients’ socks or shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office space provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supply inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies efficiently to minimize waste and duplication.
Ensure equipment is working properly by completing preventive maintenance and following manufacturer instructions.
Clean the service area used at the facility before departure.
Provide exceptional customer service and help ensure a positive patient experience.
Communicate effectively with patients, family members, providers, facility staff, and other staff; respond promptly to patient inquiries and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with all components of the company compliance program, including training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other duties as assigned.