Mobile Medical Assistant

360care•Pikesville, MD

About The Position

The Mobile Medical Assistant travels to assigned long-term care facilities to assist physicians providing audiology, optometry, podiatry, and behavioral health care. Travel may be up to a 1.5-hour radius, and the role requires travel up to 100% of the time to and from assigned medical facilities. Mileage reimbursement and drive-time pay are provided. The position supports providers and patient flow, prepares and maintains patient records in electronic medical records (EMR), and handles medical supplies and equipment. The assistant works in a medical office capacity provided by the facility, completes visit documentation and reports, and helps ensure patients have a positive experience. The role also requires maintaining confidentiality and following HIPAA, OSHA, PHI, and company compliance requirements.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passing of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to travel up to 100% of the time to and from assigned medical facilities.
Ability to perform the physical demands of the position, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
Corrected vision and hearing within a normal range.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is required as a condition of an employment offer.

Responsibilities

Assist the doctor in a prompt and courteous manner.
Prepare charts for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical histories in the EMR during patient visits.
Ensure the integrity of all documentation and maintain clinical records and charts in the EMR.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with staff to maintain patient flow during facility visits; duties may include removing socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in a medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supplies inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance and following manufacturer instructions.
Clean up the service area used at the facility before leaving.
Respond to patient inquiries in a timely manner and document conversations in the EMR.
Communicate effectively with patients, family members, providers, faculty, and staff.
Support and comply with the company compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
React positively to change and perform other duties as assigned.