Mobile Medical Assistant

360care•Hazard, KY

10d

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and patient flow, maintains clinical records and charts using electronic medical records (EMR), and cares for and cleans medical equipment. Travel is required to assigned medical facilities, with travel of up to a 1.5-hour radius and up to 100% of the time. Mileage reimbursement and drive time pay are provided. The assistant helps ensure a positive patient experience, communicates with patients, families, providers, facility faculty, and staff, and responds to patient inquiries while documenting conversations in the EMR. The position also maintains medical supplies and equipment, prepares supplies efficiently, and cleans the service area after visits. The role requires compliance with company policies and applicable confidentiality, HIPAA, OSHA, and PHI guidelines.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passage of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Ability to perform the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs.
For Audiology and Vision, ability to lift less than 50 pounds; Podiatry has minimal lifting requirements.
Corrected vision and hearing within a normal range.
Ability at times to work under stressful conditions or irregular hours and to tolerate some exposure to communicable diseases or body fluids.
Legal authorization to work in the United States; employment offer is conditional on successful completion of a background investigation and drug screen.

Responsibilities

Assist doctors promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain accurate clinical records, charts, and medical histories in the EMR during patient visits, and ensure documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; tasks may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in a medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supplies inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies efficiently to minimize waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance and following manufacturer instructions.
Clean the service area used at the facility before departing.
Provide timely responses to patient inquiries and document conversations in the EMR.
Travel to and from assigned medical facilities, as required.
Support and comply with the company compliance program, including completing training and reporting suspected legal or policy violations.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Adapt positively to change and perform other assigned duties.