Mobile Medical Assistant

360care•Irwinton, GA

23h

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role involves preparing patient charts, maintaining accurate electronic medical records, supporting providers during visits, and helping coordinate patient flow. Travel to assigned medical facilities is required, with travel of up to a 1.5-hour radius and up to 100% of the time. Mileage reimbursement and drive-time pay are provided. The position also includes maintaining and cleaning medical equipment, managing and preparing supplies, completing visit and production reports, posting charges, and cleaning the service area after visits. The assistant communicates with patients, families, providers, facility faculty, and staff, responds to patient inquiries, and documents conversations in the EMR. The role requires compliance with confidentiality, HIPAA, OSHA, PHI, and company compliance requirements.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passage of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to travel to assigned medical facilities up to 100% of the time.
Ability to meet the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs; lifting requirements vary by specialty.
Corrected vision and hearing within a normal range.
Legal authorization to work in the United States.
Successful completion of a background investigation and drug screen as a condition of an employment offer.

Responsibilities

Assist the doctor in a prompt and courteous manner.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain accurate clinical records, charts, and medical histories through electronic medical records during patient visits.
Ensure the integrity of all documentation.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with facility staff to maintain patient flow during visits; this may include removing socks or shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Accurately post charges to the appropriate provider in a timely manner.
Work in a medical office capacity provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical supply inventory by auditing stock, anticipating needed supplies, and placing and expediting orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is working properly by completing preventive maintenance requirements and following manufacturer instructions.
Clean up the service area used at the facility before departing.
Provide positive patient experiences and communicate effectively with patients, family members, providers, facility faculty, and staff.
Respond to patient inquiries in a timely manner and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Support and comply with all components of the compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Respond positively to change and perform other duties as assigned.