Mobile Medical Assistant

360care•Apex, NC

11d

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and patient flow, maintains clinical records and charts through electronic medical records (EMR), and is responsible for medical equipment care and cleaning, supplies, reporting, and service-area cleanup. The position requires travel up to 100% of the time to and from assigned medical facilities. The assistant works in a medical office capacity provided by the facility, communicates with patients, family members, providers, facility staff, and others, and helps ensure a positive patient experience. The role also requires maintaining confidentiality and complying with HIPAA, OSHA, PHI, and company compliance requirements. Work may sometimes involve stressful conditions, irregular hours, or exposure to communicable diseases or body fluids.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Completion and passage of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Strong knowledge of medical terminology.
Ability to perform the physical demands of the position, including standing, walking, pushing, stooping, manual and finger dexterity, and hand-eye coordination.
Ability to push patients in a wheelchair.
Corrected vision and hearing within the normal range.
For Audiology and Vision assignments, ability to lift less than 50 pounds; Podiatry assignments involve minimal lifting.
Legal authorization to work in the United States; an employment offer is conditional on successful completion of a background investigation and drug screen.

Responsibilities

Assist the doctor promptly and courteously.
Complete chart preparation for scheduled patients before each visit.
Verify and maintain accurate, current clinical records, charts, and medical histories in the EMR during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate patient flow with facility staff; this may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office space provided by the facility.
Care for and clean medical equipment at the end of every visit.
Maintain medical-supply inventory by auditing stock, anticipating needs, and placing and expediting orders.
Prepare supplies efficiently to minimize waste and duplication.
Ensure medical equipment works properly by completing preventive maintenance and following manufacturer instructions.
Clean the service area used at the facility before departing.
Multitask, maintain attention to detail, and provide exceptional customer service.
Use medical terminology and communicate effectively with patients, family members, providers, facility staff, and others.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, up to 100% of the time.
Comply with the company compliance program, including completing training and reporting suspected violations of law or company policy.
Maintain confidentiality and follow HIPAA, OSHA, and PHI guidelines.
Respond positively to change and perform other duties as assigned.