Mobile Medical Assistant

360care•Danville, KY

About The Position

The Mobile Medical Assistant assists physicians at assigned long-term care facilities with audiology, optometry, podiatry care, and behavioral health. The role supports providers and facility staff, maintains accurate clinical records and charts through electronic medical records, and handles medical equipment and supplies. The position requires travel to assigned medical facilities within a radius of up to 2.5 hours, potentially up to 100% of the time. The assistant helps ensure patients have a positive experience by communicating effectively with patients, family members, providers, facility staff, and branch office personnel. The role also involves supporting patient flow, responding to patient inquiries, and documenting conversations in the EMR. The employee must maintain confidentiality and comply with HIPAA, OSHA, PHI, and company compliance requirements.

Requirements

High school education or GED.
Own reliable transportation, a good driving record, and car insurance.
Successful completion of a two-step Tuberculosis (TB) Skin Test.
Good computer skills.
Excellent communication skills.
Ability to follow directions and listen to the needs of patients and doctors.
Ability to multitask, be detail-oriented, and demonstrate exceptional customer service skills.
Strong knowledge of medical terminology.
Ability to travel to assigned medical facilities up to 100% of the time, within a 2.5-hour radius.
Ability to perform the physical demands of the role, including standing, walking, pushing, stooping, and pushing patients in wheelchairs; lifting requirements vary by specialty.
Corrected vision and hearing within the normal range.
Legally authorized to work in the United States.
Successful completion of a background investigation and drug screen is required as a condition of an employment offer.

Responsibilities

Assist the doctor in a prompt and courteous manner.
Complete chart preparation for scheduled patients before every visit.
Verify and maintain current, accurate clinical records, charts, and medical history in electronic medical records during patient visits, ensuring documentation integrity.
Complete end-of-visit reports on the day of the visit and share them with management.
Provide daily feedback and work with the branch office to optimize scheduling and reporting.
Coordinate with staff to maintain patient flow during facility visits; duties may include removing patients’ socks and shoes and pushing wheelchairs.
Balance and generate daily production reports and provide them to the manager on the day of the visit.
Post charges accurately to the appropriate provider in a timely manner.
Work in the medical office capacity provided by the facility.
Care for and clean medical equipment at the end of each visit.
Maintain medical supplies inventory by auditing stock, anticipating needs, and placing and expediting supply orders.
Prepare supplies while minimizing waste and duplication.
Ensure medical equipment is functioning properly by completing preventive maintenance requirements and following manufacturer instructions.
Clean the service area used at the facility before departing.
Communicate effectively with patients, family members, providers, facility staff, and other staff.
Respond to patient inquiries promptly and document conversations in the EMR.
Travel to and from assigned medical facilities, potentially up to 100% of the time and within a 2.5-hour radius.
Support and comply with all components of the compliance program, including training and reporting suspected violations of law or company policy.
Maintain confidentiality and comply with HIPAA, OSHA, and PHI guidelines.
React positively to change and perform other duties as assigned.