Medical Assistant

MedAmerica•Los Angeles, CA

2d•Onsite

About The Position

MOOV Health & Wellness is seeking a Medical Assistant in Los Angeles, California. The role supports physician-guided, personalized wellness care and combines clinical assistance with concierge-style service for patients and clients. The Medical Assistant helps deliver clinical care, supports patient flow and back-office operations, and contributes to daily studio operations. Clinical duties include triaging and rooming patients; collecting histories, medications, allergies, vital signs, and other intake information; assisting providers with evaluations and treatment; documenting encounters in the electronic medical record; administering medications and injections under provider supervision; performing ordered procedures and point-of-care tests; and reviewing care instructions and follow-up plans with patients. The role also includes follow-up calls, communicating test results, coordinating referrals and medications, maintaining accurate documentation, and protecting patient privacy. Operational and guest-service duties include monitoring and ordering supplies, maintaining and cleaning rooms and equipment, welcoming members and guests, responding to inquiries, assisting with calls and messages, supporting the Front Desk Concierge, stocking supplies and client clothing, and helping open and close the center. The position requires courteous, professional communication and adherence to applicable safety, privacy, and compliance procedures.

Requirements

High school diploma or GED.
Current Medical Assistant certification from an accredited institution, unless applicable state requirements permit on-the-job training in lieu of certification.
Proof of BLS certification is required when on-the-job training is used in lieu of Medical Assistant certification.
Knowledge of clinical compliance.
Solid understanding of office procedures.
Strong time-management skills and ability to multitask and prioritize work.
Excellent customer-service skills.
Excellent verbal and written communication skills, including the ability to communicate clearly and professionally.
Team-oriented and productivity-driven approach.
Ability to follow facility and OSHA safety rules and procedures.
Ability to uphold HIPAA regulations and follow privacy policies regarding PHI.
Punctuality and dependability for assigned or confirmed shifts.
Familiarity with charting in an electronic health record.
Ability to work well with a multidisciplinary team, solve problems, and work independently with little or no supervision.
Commitment to excellence and high standards; versatility, flexibility, enthusiasm amid changing priorities, and acute attention to detail.
Ability to operate computer software after training.
Strong interpersonal skills and ability to understand and follow written and verbal instructions.
Ability to deal effectively with diverse individuals at all organizational levels and with external customers.
Proficiency in MOOV Health & Wellness equipment, services, and treatment modalities.

Nice To Haves

Healthcare experience in an urgent care or primary care setting.
One to two years of experience as a Medical Assistant in a clinic or med spa setting.

Responsibilities

Triage, take vital signs, and room patients.
Facilitate patient flow and ensure the back office runs smoothly.
Prepare patients for provider evaluation by collecting clinical intake information, including medical history, medications, vital signs, allergies, and information about the presenting illness or injury.
Assist the physician or advanced provider with patient evaluation and treatment.
Document patient interviews, histories, and other relevant information in the EMR; scan and label clinical encounter documents according to protocol.
Administer medications and injections under the supervision of a physician or advanced provider.
Perform ordered procedures, including EKGs, visual acuity checks, height and weight measurements, injections, venipuncture specimen collection, and tray set-ups; assist providers during procedures as needed.
Collect specimens and perform point-of-care tests, including influenza, Strep A, Covid-19, urine dipstick, urine pregnancy, mononucleosis, and RSV testing.
Review visit summaries and home-care instructions with patients, including prescriptions, work or school notes, and follow-up care.
Make after-visit follow-up calls to patients and relay diagnostic testing results.
Coordinate patient referrals, follow up on medications, and place orders with nearby pharmacies.
Maintain accurate, legal, and ethical documentation and comply with federal and local patient privacy and confidentiality laws.
Maintain a safe, secure, and healthy work environment by following established standards and procedures.
Monitor supplies for expiration and order supplies; keep equipment operating and notify the studio manager of malfunctions.
Clean rooms promptly after each patient.
Welcome members and guests and provide warm, genuine, and efficient service.
Answer patient and client inquiries politely and promptly, respond or direct callers to appropriate personnel, and enter relevant clerical notes in the applicable record or software.
Assist with answering phones and taking accurate messages as needed.
Support the Front Desk Concierge by assisting with client needs, directing clients to rooms, and coordinating services.
Communicate courteously, professionally, cooperatively, and maturely.
Stock supplies and client clothing throughout the studio.
Assist with daily center operations, including opening and closing and maintaining an appealing, well-cared-for facility.