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Senior Sales Customer Strategy and Growth Manager (CPG)

O-I•Louisville, KY
•Remote
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About The Position

The Senior Sales Customer Strategy and Growth Manager is responsible for driving profitable, sustainable growth by defining, aligning, and executing customer strategies across existing and new customers. This role is intentionally designed to move beyond traditional account management, placing growth leadership, strategic alignment, and cross-category, cross-region decision-making at the center of the role. The manager is the single point of accountability for customer growth performance, ensuring tight alignment between customer strategy, category strategy, regional priorities, and—where applicable—global account strategies. The role balances strategic leadership with hands-on growth execution, including pipeline development, budget ownership, risk mitigation, and cross-functional orchestration to deliver short- and long-term volume, revenue, and share growth. For global or multi-region customers, this role actively connects with the Global Account Leader, aligns to the global customer plan, and collaborates across regions to ensure a consistent, enterprise-level approach while managing key global stakeholder relationships.

Requirements

  • Bachelor’s degree in Business, Marketing, Economics, Finance, or a related discipline, or an equivalent combination of education and relevant professional experience
  • 10+ years of progressive experience in customer‑facing, commercial, or growth‑oriented roles, including Customer Strategy, Account Management, and Commercial Strategy or Business Development
  • Proven sales experience across both corporate and manufacturing environments, including work within a multinational organization supporting customers in Canada and the United States
  • Demonstrated success leading complex customer strategies across categories and regions
  • Proven track record of architecting, building, and converting growth pipelines across near‑ and long‑term horizons
  • Experience influencing and leading cross‑functional teams (Operations, Supply Chain, Finance, Marketing) without direct authority
  • Extensive customer‑facing experience at the senior stakeholder and executive level, including negotiation, strategic planning, and executive engagement
  • Senior‑level experience independently owning the full negotiation lifecycle, from strategy development and stakeholder alignment through final agreement
  • Experience working with global key accounts and managing high‑value customer relationships
  • Strong operational background with expertise in supply chain, inventory management, and fulfillment processes
  • Ability to analyze sales and performance data, identify trends, and translate insights into actionable growth strategies
  • Proficient in CRM platforms, SAP, and enterprise sales and inventory management systems
  • Excellent negotiation, communication, and strategic planning capabilities

Nice To Haves

  • MBA preferred
  • Familiarity with Key Account Management programs preferred

Responsibilities

  • Develop and execute short‑ and mid‑term customer strategies to deliver monthly, quarterly, and annual revenue commitments
  • Own forecasting and demand planning, leveraging market insight and customer intelligence to align commercial plans with supply and inventory strategies
  • Build and sustain senior‑level relationships with global customers, ensuring alignment with enterprise business objectives and long‑term growth priorities
  • Drive revenue and share growth through data‑driven insights, market analysis, and cross‑functional collaboration on pricing, portfolio, and go‑to‑market strategies
  • Ensure operational and supply chain alignment to support growth plans, service excellence, and execution reliability
  • Lead complex contract and negotiation processes, safeguarding enterprise interests while enabling sustainable commercial outcomes
  • Partner cross‑functionally with Marketing, Finance, Operations, and Supply Chain to execute customer strategies and accelerate market penetration
  • Monitor performance against key objectives, translating insights into executive‑level recommendations and communicating progress, risks, and opportunities to senior leadership

Benefits

  • Vacation time and paid holidays
  • Medical, dental, prescription and vision care coverage
  • Pre-tax accounts
  • Well-being program which includes opportunity to earn employer contributions
  • Life and AD&D Insurance
  • Disability Insurance
  • 401(k) retirement saving plans with employer contributions
  • Financial advisors to assist with retirement planning and financial wellness
  • Employee Assistance Program

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Number of Employees

5,001-10,000 employees

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