Business Development Mgr

MarineMax•West Palm Beach, FL

About The Position

Background: Internet leads continue to grow. An opportunity exist to improve in all aspects of how we handle internet leads. Areas of opportunity include response time, quality of response, follow up, improving customer experience, improving team utilization and effectiveness, process development, lead nurture, etc.

Requirements

Company Expert on Hubspot
Learn all necessary aspects and functionality of Hubspot
Monitor progress with quantity and quality of Follow Up
Utilize Qlik Sales Qualified Dashboard to monitor progress
Utilize Hubspot Dashboards
Nurture and enhance Client relationships with our organization
Enhance frequency of communication with Contacts
Provide Contacts with valuable content to nurture and improve their desire to purchase products from our company
Fill the communication time voids between sales communications to keep our products and company at the top of Contact’s consideration set when they are ready to reengage
Improve attendance at company sales events and classes
Nurture and enhance Sold relationships
Enhance frequency of communication with Sold Contacts
Provide Sold Contacts with valuable content to facilitate the enjoyment and maintenance of their boat
Fill the communication time voids between sales communications to ensure our Sold customers do not feel forgotten after the sale
Improve attendance at company sales events and classes
Monitor, Report and Improve Conversion Rate by Source, Brand, Store and Sales Consultant
Monitor, Report and Improve Internal and External FANS Metrics for our Team and Clients
Process all Internal and External FANS notifications.
Develop Internal FANS program to measure our Internal Team Member Satisfaction. Measured and reported on a quarterly basis.
Consistently monitor and mentor our Team to ensure our Standards and Values are upheld and ingrained throughout our organization

Responsibilities

Oversee the processing of all incoming Leads
Monitor, Report and Improve Hubspot utilization and Follow Up compliance
Monitor, Report and Improve Conversion Metrics
Monitor and Report and Improve FANS Metrics
Company Expert on Hubspot
Learn all necessary aspects and functionality of Hubspot
Monitor progress with quantity and quality of Follow Up
Utilize Qlik Sales Qualified Dashboard to monitor progress
Utilize Hubspot Dashboards
Nurture and enhance Client relationships with our organization
Enhance frequency of communication with Contacts
Provide Contacts with valuable content to nurture and improve their desire to purchase products from our company
Fill the communication time voids between sales communications to keep our products and company at the top of Contact’s consideration set when they are ready to reengage
Improve attendance at company sales events and classes
Nurture and enhance Sold relationships
Enhance frequency of communication with Sold Contacts
Provide Sold Contacts with valuable content to facilitate the enjoyment and maintenance of their boat
Fill the communication time voids between sales communications to ensure our Sold customers do not feel forgotten after the sale
Improve attendance at company sales events and classes
Monitor, Report and Improve Conversion Rate by Source, Brand, Store and Sales Consultant
Monitor, Report and Improve Internal and External FANS Metrics for our Team and Clients
Process all Internal and External FANS notifications.
Develop Internal FANS program to measure our Internal Team Member Satisfaction. Measured and reported on a quarterly basis.
Consistently monitor and mentor our Team to ensure our Standards and Values are upheld and ingrained throughout our organization