Willow Glen - General Manager

Philz Coffee•San Jose, CA

1d•$32 - $36

About The Position

The General Manager provides frontline leadership to all Team Members and is responsible for the store’s financial health. The role establishes and cultivates a store culture aligned with Philz’s core values and mission of Bettering People’s Day. General Managers lead by example, deliver quality results, recognize and develop future leaders, and support strategic initiatives focused on culture, community, and operations. They are expected to embody the Philz Core Values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The General Manager works with customers and employees daily, develops and trains team members, creates a positive employment experience, and supports professional development. The role maximizes store financial performance by creating an environment where the team can deliver exceptional customer service and authentic interactions. It also sets expectations, manages performance and accountability, and partners with the district recruiter to attract, develop, and retain diverse, high-performing talent. Philz describes its workplace as inclusive, fun, creative, and vibrant, with flexibility in scheduling. Prior barista experience is not required; training will be provided. The position requires an existing Food Manager certification or completion of Philz Coffee’s Food Manager certification within the first 30 days of employment.

Requirements

At least 3 years of experience managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail.
Experience managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
Ability to create an inclusive and dynamic team and work environment.
Ability to work proactively and independently as well as collaboratively as part of a team.
Solid business acumen.
Ability to recruit, motivate, train, and retain a team.
Excellent verbal and written communication skills.
Strong organizational and time-management skills.
Existing Food Manager certification from prior work experience, or ability to successfully complete Philz Coffee’s Food Manager certification within the first 30 days of employment.
Ability to operate a variety of machines, tools, and equipment; make general visual observations for safety and work accuracy; remain stationary for at least 3 hours; stand, walk, stoop, and kneel; intermittently lift up to 50 pounds and repeatedly lift 3 pounds to shoulder height; grasp, finger, and reach; and communicate spoken information.

Nice To Haves

Experience in food service or retail management.
Prior barista experience is not required; a passion for people and willingness to learn are welcomed.

Responsibilities

Provide frontline leadership to store Team Members and take responsibility for the store’s financial health.
Cultivate a store culture aligned with Philz’s core values and mission.
Lead by example through a strong work ethic and a passion for quality results.
Recognize and develop future Philz leaders.
Support strategic initiatives focused on store culture, community, and operations.
Interact daily with customers and employees to inspire and contribute to the customer experience.
Train and develop team members and provide opportunities for professional development.
Maximize store financial performance by creating a positive work environment and enabling exceptional customer service.
Set goals and expectations for team members, align performance and incentives, manage performance issues, and hold the team accountable for results.
Partner with the district recruiter to attract, develop, and retain diverse, high-performing talent.
Obtain or maintain Food Manager certification, completing Philz’s certification within the first 30 days if not already certified.