Part-Time Retail Donor Greeter I - Willow Glen

GOODWILL OF SILICON VALLEY•San Jose, CA

7d•$18 - $18•Onsite

About The Position

The Retail Donor Greeter I provides customer service by welcoming donors, accepting donations, and ensuring a positive donation experience. The role supports store operations by receiving, separating, and preparing donated goods for processing, maintaining a clean and organized donation area, and following safety and operational procedures. The position works in a fast-paced environment and helps maximize donations that support Goodwill of Silicon Valley’s mission of creating employment opportunities and strengthening the community. The job is based at the Willow Glen Store in San Jose, California, and is part-time. Work takes place inside and outside the store, including an enclosed, heated and ventilated storeroom and a receiving area. The role involves contact with the public and cooperation with the department while completing assigned work independently. Outdoor work may involve weather, traffic noise, dust and dirt, airborne particles, fumes, odors, and uneven ground around trailers. A trailer is approximately four feet above ground and is accessed by steps. The work area may have moderately high noise from activity, equipment, radios, or television testing. Separating household chemicals from regular donations may occur. The workplace is fast-paced and requires regularly lifting or carrying items weighing up to 50 pounds. Heavier items up to 75 pounds are lifted regularly and moved with assistance or appropriate material-handling equipment. Mobility within the department and sufficient normal or corrected talking, hearing, and seeing abilities are required.

Requirements

Knowledge of general arithmetic, including addition and subtraction.
Proficiency in English.
Ability to safely coordinate hand, eye, and foot movements when maneuvering equipment and lifting or stacking donations.
Ability to understand English, accept directions, and follow procedures.
Ability to perform routine work and adapt to workflow changes.
Ability to maintain self-control and cooperate with coworkers.
Ability to examine items and visually distinguish them according to quality standards.
Demonstrated ability and experience working in a dynamic, fast-paced, time-flexible environment.
Ability to lift or carry up to 50 pounds consistently and regularly handle items weighing up to 75 pounds, with assistance or appropriate equipment for heavy items.
Mobility to move within the department and sufficient normal or corrected talking, hearing, and seeing abilities to perform job tasks.

Nice To Haves

Proficiency in English (also listed as a job requirement).

Responsibilities

Follow current standard operating procedures for the donation process.
Greet donors within 15 seconds of arrival.
Accept donations, provide physical or digital receipts, and thank donors.
Provide excellent customer service and invite customers to complete the CAP (Customer Ambassador Program) survey during interactions while maintaining professionalism.
Sort and arrange donations in bins for the store’s sorting areas, according to store procedures.
Discard broken, damaged, or trash items from raw hardline boxes.
Coordinate with sorters to maintain continuous product flow and ensure empty boxes are available.
Monitor box capacity and coordinate timely replacements to prevent overflow or delays.
Prepare the sorting area and boxes before the sorters’ opening shift.
Maintain a clean and organized donation area and prepare the donation/production area for the next day at the end of each shift.
Accurately track donation quantities during the shift.
Load and unload company trucks and trailers.
Ensure boxes are properly labeled.
Load and prepare trucks for transportation pickup.
Follow and enforce company procedures, and maintain required safety and equipment certifications.
Perform other duties as requested; responsibilities may change at management’s discretion.
Sort one bin of collected raw donations every 15–20 minutes consistently during the shift.
Receive at least one CAP survey per month that mentions the employee by name, while inviting customers to complete surveys.
Maintain zero monthly safety incidents by following safety protocols and procedures.