Donor Greeter

Goodwill Industries of Houston•Porter, TX

About The Position

The Donor Greeter provides a friendly, helpful, and professional donor experience while accepting, sorting, and processing incoming donations according to Goodwill Houston guidelines. The role handles donations efficiently, accurately, and cost-effectively in support of the organization’s mission. It is part of the Donated Goods Program and reports to the Store Manager. The position also supports safe and orderly store operations, including moving donations and equipment, maintaining work areas, following safety and loss-prevention requirements, and completing other duties assigned by management. Duties and job functions may change, and the associate may be transferred to another location at management’s discretion.

Requirements

High school diploma or equivalent preferred.
Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand for extended periods and regularly twist, bend, squat, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to work safely in moderate indoor noise and exposure to outside temperatures.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet donors promptly, show appreciation, provide excellent customer service, and invite donors to return.
Collect donations using donation carts and sort them into the appropriate designated categories.
Accept furniture donations, place them in staging areas, and help move them to the sales floor after pricing.
Ensure full raw and outlet equipment is properly labeled when set up.
Operate pallet jacks to move full gaylords and load outbound trailers safely and productively.
Record donations accurately using the donor tablet and provide completed donation receipts to donors.
Use designated personal protective equipment, including high-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when supplies are running low.
Assist with loading and unloading equipment as needed.
Help maintain the safety and security of associates, donors, and company property.
Perform necessary janitorial work and maintain clean, safe, organized work areas and clear aisles and fire-exit pathways.
Report work incidents and injuries immediately.
Follow GWH policies and procedures, loss-prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, punctuality, dependability, and a professional appearance.
Multitask, make timely decisions, adapt to change, and collaborate in a fast-paced, team-oriented environment.
Maintain a high level of confidentiality.
Complete assigned duties and other duties as directed by management.