Donor Greeter

Goodwill Industries of Houston•Tomball, TX

About The Position

The Donor Greeter works in Goodwill Houston’s Donated Goods Program and reports to the Store Manager. The role provides a friendly, helpful, and professional donor experience while accepting, sorting, and processing donations according to organizational guidelines. Donations must be handled efficiently, accurately, and cost-effectively in support of Goodwill Houston’s mission. The position also supports safe and orderly operations, including maintaining equipment and work areas, assisting with loading and unloading, and following safety procedures. Duties may change, and management may transfer the associate to another location.

Requirements

High school diploma or equivalent preferred.
Ability to communicate effectively and interact well with people with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand for extended periods and regularly twist, bend, squat, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to work safely and use required personal protective equipment.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet donors promptly, show appreciation, provide excellent customer service, and invite donors to return.
Collect donations using donation carts and sort them into the required categories.
Accept furniture donations, place them in staging areas, and assist with moving them to the sales floor after pricing.
Ensure full raw and outlet equipment is properly labeled when set up.
Operate pallet jacks to move full gaylords and load outbound trailers safely and productively.
Record donations accurately using the donor tablet and provide completed donation receipts to donors.
Properly use designated personal protective equipment, including high-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when supplies are running low.
Assist with loading and unloading equipment as needed.
Help maintain the safety and security of associates, donors, and company property.
Perform necessary janitorial work and maintain good housekeeping, keeping aisles and fire-exit pathways clear.
Report all work incidents and injuries immediately.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, and confidentiality.
Adapt to change, multitask, make quick decisions, and collaborate in a fast-paced, team-oriented environment.
Follow Goodwill Houston policies and procedures, loss-prevention and safety regulations, guiding principles, and applicable laws.
Maintain punctuality, dependability, a professional appearance, and attendance according to the assigned schedule.
Complete assigned duties and other duties as directed by management.