Donor Greeter
About The Position
The Donor Greeter is often the first person donors encounter at Goodwill of the Finger Lakes stores. This role welcomes donors, assists with their contributions, and ensures donated items are properly handled, supporting Goodwill’s mission and the opportunities it creates in the communities it serves. The position combines customer service with donation receiving and processing. Donor Greeters maintain donation records, sort and label donated goods and equipment, assist with merchandise handling, follow safety procedures, address concerns respectfully, and help keep the store and donation areas clean, safe, and organized. Team members may also support other store operations through cross-training and additional assigned responsibilities.
Requirements
- Strong communication and interpersonal skills.
- Basic math and recordkeeping skills.
- Ability to work independently and as part of a team.
- Commitment to providing outstanding customer service.
- Ability to follow safety procedures and maintain an organized work environment.
- Positive attitude and willingness to learn.
- Willingness to work evenings, weekends, and holidays is required.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail, warehouse, customer service, or donation center experience preferred, but not required.
- Open and flexible availability preferred.
Responsibilities
- Welcome and assist donors with unloading and bringing donations into the store.
- Serve as a friendly and knowledgeable first point of contact for donors and visitors.
- Accurately record and maintain donation log documentation.
- Sort donated goods into appropriate categories for processing and transportation.
- Properly label carts, containers, and other equipment used for donation processing.
- Assist with loading and unloading merchandise and equipment as needed.
- Follow safety procedures when handling donations, moving merchandise, and operating equipment.
- Address donor and customer concerns courteously and respectfully, seeking support from leadership when needed.
- Help maintain a clean, safe, and organized donation area, sales floor, and surrounding store environment.
- Support store operations through cross-training opportunities and additional responsibilities as assigned.
- Provide welcoming, professional, courteous, respectful, efficient, and safe service to donors, customers, and community members.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
