Donor Greeter

Goodwill Industries of Houston•Katy, TX

About The Position

The Donor Greeter provides a friendly, helpful, and professional donor experience while accepting, sorting, and processing incoming donations according to Goodwill Houston’s guidelines. The role supports the organization’s mission by handling donations efficiently, accurately, and cost-effectively. It reports to the Store Manager and is classified as non-exempt. The position includes greeting donors, documenting donations and issuing receipts, moving and staging donated goods, operating equipment, maintaining safety and housekeeping standards, and supporting the security of associates, donors, and company property. The role also requires professionalism, dependability, confidentiality, adaptability, and effective collaboration in a fast-paced, team-oriented environment. Duties may change, and management may transfer the associate to another location.

Requirements

High school diploma or equivalent preferred.
Ability to communicate effectively and interact well with people with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Professionalism, good judgment, a friendly and cooperative attitude, punctuality, dependability, and a professional appearance.
Ability to multitask, make quick decisions, adapt to change, and collaborate effectively in a fast-paced, team-oriented environment.
Ability to maintain confidentiality.
Ability to perform regular twisting, bending, squatting, kneeling, pushing, and pulling; stand for extended periods; lift up to 40 pounds; and occasionally lift or move items up to 100 pounds.

Responsibilities

Promptly greet donors, show appreciation, provide excellent customer service, and invite them to return.
Collect donations using donation carts and sort them into the required categories.
Accept furniture donations, place them in staging areas, and help move them to the sales floor after pricing.
Ensure full raw and outlet equipment is properly labeled during setup.
Operate pallet jacks to move full gaylords and load outbound trailers safely and productively.
Record donations using the donor tablet and issue completed donation receipts to donors.
Use designated personal protective equipment, including high-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when supplies are running low.
Assist with loading and unloading equipment as needed.
Help maintain the safety and security of associates, donors, and company property.
Perform necessary janitorial work and maintain clean, safe, and organized work areas and clear pathways to fire exits.
Immediately report work incidents and injuries.
Follow company policies and procedures, loss prevention and safety regulations, guiding principles, and applicable laws and regulations.
Perform other duties assigned by management.