Donor Greeter

Goodwill Industries of Houston•Brenham, TX

10h

About The Position

The Donor Greeter is responsible for providing a friendly, helpful, and professional donor experience while accepting, sorting, and processing incoming donations according to Goodwill Houston’s guidelines. The role ensures donations are handled efficiently, accurately, and cost-effectively in support of the organization’s mission. The position is in the Donated Goods Program and reports to the Store Manager.

Requirements

A high school diploma or equivalent is preferred.
Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand for extended periods and perform regular twisting, bending, squatting, kneeling, pushing, and pulling.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet each donor promptly, show appreciation, provide excellent customer service, and invite donors to return.
Collect donations using donation carts and sort them into the appropriate categories.
Accept furniture donations, place them in staging areas, and help move them to the sales floor once priced.
Ensure full raw and outlet equipment is properly labeled when set up.
Operate pallet jacks to move full gaylords and load outbound trailers while maintaining safety and productivity standards.
Record donations accurately using the donor tablet and provide completed donation receipts to donors.
Use designated personal protective equipment, including high-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when supplies are running low.
Assist with loading and unloading equipment as needed.
Help maintain the safety and security of associates, donors, and company property.
Perform necessary janitorial work.
Immediately report all work incidents and injuries.
Perform other duties as assigned by management.
Follow GWH policies and procedures, loss prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Maintain punctuality, dependability, a professional appearance, confidentiality, good housekeeping, and clear aisles and pathways to fire exits.
Demonstrate professionalism, good judgment, a friendly and cooperative attitude, and the ability to multitask, make quick decisions, adapt to change, and collaborate in a fast-paced, team-oriented environment.