Part-Time Retail Donor Greeter I - Hollister Store

GOODWILL OF SILICON VALLEY•Hollister, CA

8d•$18 - $18•Onsite

About The Position

The Retail Donor Greeter I provides customer service by welcoming donors, accepting donations, issuing physical or digital receipts, and helping ensure a positive donation experience. The role supports store operations by receiving, sorting, separating, and preparing donated goods for processing; maintaining an organized donation area; and following safety and operational procedures. The position works in a fast-paced environment and helps maximize donations in support of Goodwill of Silicon Valley’s mission of creating employment opportunities and strengthening the community. Work is performed inside and outside a store, including on an enclosed, heated, and ventilated storeroom floor and in a receiving area. The role may involve exposure to weather, traffic noise, dust, airborne particles, fumes, odors, and moderately high noise. The work requires frequent lifting and carrying of up to 50 pounds and regular lifting of heavier items up to 75 pounds, with assistance or material-handling equipment used for heavy items. The role involves mobility within the department and may require climbing steps to access a trailer approximately four feet above the ground. Work is completed independently in cooperation with the department and includes contact with the public.

Requirements

Knowledge of general arithmetic, including addition and subtraction.
Proficiency in English; ability to understand English, accept directions, and follow procedures.
Ability to coordinate hand, eye, and foot movements to safely maneuver equipment and lift or stack donations.
Ability to perform routine work and adapt to workflow changes.
Ability to maintain self-control and cooperate with coworkers.
Ability to examine items and visually distinguish them according to quality standards.
Demonstrated experience and ability to work in a dynamic, fast-paced, time-flexible environment.
Ability to lift or carry up to 50 pounds consistently and regularly lift items up to 75 pounds, using assistance or appropriate material-handling equipment for heavy items.
Sufficient normal or corrected talking, hearing, and seeing abilities to perform the required tasks.
Mobility to move within the department.

Nice To Haves

Proficiency in English (listed as a preferred qualification).

Responsibilities

Follow current standard operating procedures for the donation process.
Greet donors within 15 seconds of arrival.
Accept donations, provide physical receipts or offer digital receipts, and thank donors.
Provide excellent customer service and invite customers to complete the CAP (Customer Ambassador Program) survey during interactions while maintaining professionalism.
Sort and arrange donations in bins for the store’s sorting areas, depending on store procedures.
Discard broken, damaged, or trash items from raw hardline boxes.
Coordinate with sorters to maintain product flow and ensure empty boxes are available.
Monitor box capacity and coordinate timely replacement to prevent overflow or operational delays.
Prepare the sorting area and boxes before the sorters’ opening shift.
Maintain a clean and organized donation area and prepare the donation/production area for the next day at the end of each shift.
Accurately track donation quantities during the shift.
Load and unload company trucks and trailers.
Ensure boxes are properly labeled and prepare trucks for transportation pickup.
Follow and enforce company procedures and maintain required safety and equipment certifications.
Sort one bin of collected raw donations every 15–20 minutes consistently during the shift.
Receive at least one CAP survey per month that mentions the employee by name, while inviting customers to complete surveys.
Maintain zero monthly safety incidents by following safety protocols and procedures.
Perform other duties as requested; responsibilities may be changed at management’s discretion.