Donor Greeter
About The Position
The Donor Greeter welcomes and assists donors visiting Goodwill of the Finger Lakes stores, helping unload and bring donations into the store and ensuring donated items are handled appropriately. As a first point of contact for donors and visitors, the role provides courteous, knowledgeable customer service while supporting Goodwill’s mission and store operations. The position includes documenting donations, sorting goods for processing and transportation, labeling carts and containers, and assisting with merchandise and equipment. Team members follow safety procedures and help maintain clean, safe, and organized store and donation areas. The work takes place in retail, donation-receiving, and warehouse-like processing environments, with regular interaction with donors and customers and possible exposure to outdoor weather. Open and flexible availability is preferred; evenings, weekends, and holidays are required, and schedules may vary with business needs.
Requirements
- Strong communication and interpersonal skills.
- Basic math and recordkeeping skills.
- Ability to work independently and as part of a team.
- Commitment to providing outstanding customer service.
- Ability to follow safety procedures and maintain an organized work environment.
- Positive attitude and willingness to learn.
- Willingness to work evenings, weekends, and holidays.
- Ability to stand and walk for extended periods throughout a shift.
- Ability to frequently lift, carry, push, and pull donated items and equipment.
- Ability to bend, reach, crouch, and perform other physical movements associated with donation handling.
- Ability to safely move merchandise and donations of varying sizes and weights.
- Ability to work both indoors and outdoors while accepting donations.
Nice To Haves
- High school diploma or GED preferred.
- Previous retail, warehouse, customer service, or donation center experience preferred but not required.
- Open and flexible availability preferred.
Responsibilities
- Welcome donors and assist with unloading and bringing donations into the store.
- Serve as a friendly and knowledgeable first point of contact for donors and visitors.
- Accurately record and maintain donation log documentation.
- Sort donated goods into appropriate categories for processing and transportation.
- Properly label carts, containers, and other equipment used for donation processing.
- Assist with loading and unloading merchandise and equipment as needed.
- Follow safety procedures when handling donations, moving merchandise, and operating equipment.
- Address donor and customer concerns courteously and respectfully, seeking leadership support when needed.
- Help maintain a clean, safe, and organized donation area, sales floor, and surrounding store environment.
- Support store operations through cross-training and additional responsibilities as assigned.
- Provide a welcoming, positive, professional, and respectful experience for donors, customers, and community members.
- Work efficiently and safely while providing customer service.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
