Donor Greeter

Goodwill Industries of Houston•Galveston, TX

About The Position

The Donor Greeter is responsible for providing a friendly, helpful, and professional donor experience and for accepting, sorting, and processing incoming donations according to Goodwill Houston guidelines. Donations must be handled efficiently, accurately, and cost-effectively to support the organization’s mission. The position reports to the Store Manager and is part of the Donated Goods Program (DGP). The role includes greeting donors, collecting and sorting donations, handling furniture and equipment, recording donations and issuing receipts, and helping load and unload equipment. The Donor Greeter follows safety procedures, uses required personal protective equipment, maintains a clean and safe work area, and reports work incidents and injuries promptly. The role also includes customer service, janitorial work, and other duties assigned by management.

Requirements

High school diploma or equivalent preferred.
Ability to communicate effectively and interact well with individuals with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to multitask, make quick decisions, adapt to change, and collaborate in a fast-paced, team-oriented environment.
Must be punctual, dependable, maintain a professional appearance, and maintain confidentiality.
Must be able to perform the essential functions of the position with or without accommodation.
Ability to regularly twist, bend, squat, kneel, push, and pull; lift up to 40 pounds and occasionally lift or move items up to 100 pounds; and stand for extended periods.

Responsibilities

Greet donors promptly, show appreciation, provide excellent customer service, and invite donors to return.
Collect donations using donation carts and sort them into the required categories.
Accept furniture donations, place them in staging areas, and help move them to the sales floor after pricing.
Ensure full raw and outlet equipment is properly labeled during setup.
Operate pallet jacks to move full gaylords and load outbound trailers safely and productively.
Record donations accurately using the donor tablet and provide completed donation receipts to donors.
Use designated personal protective equipment, including high-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when supplies are running low.
Assist with loading and unloading equipment as needed.
Help maintain the safety and security of associates, donors, and company property.
Perform necessary janitorial work.
Report all work incidents and injuries immediately.
Maintain housekeeping standards and keep aisles and pathways to fire exits clear of clutter.
Follow Goodwill Houston policies, procedures, guiding principles, loss prevention and safety regulations, and applicable laws.
Perform other duties as assigned by management.