Donor Greeter

Goodwill Industries of Houston•Houston, TX

12d

About The Position

The Donor Greeter works in Goodwill Houston’s Donated Goods Program and reports to the Store Manager. The role provides a friendly, helpful, and professional donor experience while accepting, sorting, and processing incoming donations according to Goodwill Houston guidelines. Donations must be handled efficiently, accurately, and cost-effectively in support of the organization’s mission to connect people to opportunities through education, training, and employment.

Requirements

A high school diploma or equivalent is preferred.
Ability to communicate effectively and interact well with people with diverse personalities and communication styles.
Excellent customer service skills.
Ability to work a flexible schedule.
Reliable transportation.
Ability to stand for extended periods and regularly twist, bend, squat, kneel, push, and pull.
Ability to lift up to 40 pounds and occasionally lift or move items up to 100 pounds.
Ability to work in moderate indoor noise and in exposure to outside temperatures.
Ability to perform the essential functions of the position with or without accommodation.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet donors promptly, show appreciation, provide excellent customer service, and invite donors to return.
Collect donations using donation carts and sort them into the required categories.
Accept furniture donations, place them in staging areas, and help move them to the sales floor once priced.
Ensure full raw and outlet equipment is properly labeled during setup.
Operate pallet jacks to move full gaylords and load outbound trailers safely and productively.
Record donations accurately using the donor tablet and provide completed donation receipts to donors.
Use designated personal protective equipment, including high-visibility safety vests and cut-resistant gloves.
Request additional supplies from management when needed.
Assist with loading and unloading equipment as needed.
Help maintain the safety and security of associates, donors, and company property.
Perform necessary janitorial work and maintain clean, safe, and organized work areas and clear aisles and fire-exit pathways.
Report work incidents and injuries immediately.
Follow Goodwill Houston policies and procedures, loss-prevention and safety regulations, guiding principles, and applicable local, state, and federal laws.
Maintain professionalism, good judgment, a friendly and cooperative attitude, punctuality, dependability, a professional appearance, and confidentiality.
Adapt, multitask, make quick decisions, and collaborate effectively in a fast-paced, team-oriented environment.
Perform other duties as assigned by management.