General Manager - Willow Grove
About The Position
The General Manager (GM) links Bloomingdale’s brand vision to the customer experience in the store. As a local business owner with a shopkeeper mindset, the GM drives business priorities and financial results, responds to changing market dynamics, and leads by example. The GM is a floor-present leader responsible for developing store teams, setting the standard for an outstanding customer experience, and engaging colleagues. The role calls for an entrepreneurial, customer-focused leader who uses data and intuition to grow the business, champions omnichannel service, builds relationships with customers and vendors, and represents Bloomingdale’s in the local community. The GM partners with merchants on product and market needs and balances creativity and fashion knowledge with practical business strategies. As the store’s chief talent manager, the GM sets expectations, holds teams accountable, coaches colleagues, and develops future store leaders. The GM also leads through clear communication and empowerment, supports a strong store culture, oversees operational excellence and P&L fundamentals, and executes strategies that achieve key performance indicators. The role requires agility, prioritization, and quick decision-making in a fast-paced retail environment.
Requirements
- Bachelor’s degree from a four-year college or university.
- At least 5 years of direct experience.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to stand and walk for prolonged periods.
- Ability to reach, crouch, kneel, and stoop; color vision is required.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Ability to frequently lift or move up to 25 pounds.
Responsibilities
- Drive local business priorities and financial results using business acumen, data, and intuition.
- Work collaboratively with partners to advance store performance and maintain elevated service and visual standards.
- Champion the omnichannel business model and customer discovery to improve conversion and build customer relationships.
- Deliver strategies for differentiated services and customer experiences.
- Build relationships with vendors, central functions, customers, and the local community; represent Bloomingdale’s as a brand ambassador.
- Partner with merchants to communicate market needs, advocate for appropriate products, and support merchandising strategies.
- Lead and develop store teams by setting clear expectations, motivating colleagues, maintaining accountability, and grooming future leaders.
- Provide inspirational, floor-present leadership and communicate clearly with customers and colleagues.
- Lead through empowerment and model expected behaviors while creating and sustaining store culture.
- Oversee operational excellence and P&L fundamentals, including expenses and shortage, and deliver key performance indicators.
- Execute business strategies consistently and capitalize on key business opportunities.
- Prioritize and manage multiple projects and workflows, communicate with team members and stakeholders, and make timely decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
