General Manager - Willow Grove

Macy's•Willow Grove, PA

About The Position

The General Manager (GM) is the link between Bloomingdale’s brand vision and its execution in the store. As a local business owner with a shopkeeper mindset, the GM drives business priorities and financial results while responding to changing market dynamics. This floor-present leader sets the standard for an outstanding customer experience, champions an omnichannel business model, and leads and develops store teams. The GM drives local business through strong business acumen, data-informed decisions, elevated service and visual standards, and effective collaboration with store partners, central functions, merchants, vendors, and the local community. The role represents Bloomingdale’s as a brand ambassador, builds customer relationships, and advocates for products and strategies suited to the local market. It requires a passion for style, fashion, and creativity alongside curiosity about how tactical strategies can maximize business. As the store’s chief talent manager, the GM sets clear expectations, motivates and coaches colleagues, develops talent, and prepares future store leaders. The GM leads through empowerment and example, communicates clearly, and helps create and carry the store’s culture. The role also requires operational proficiency, including running a P&L, managing expenses and shortage, delivering key performance indicators, executing retail strategies, making timely decisions, and prioritizing multiple projects in a fast-paced environment.

Requirements

Bachelor’s degree from a four-year college or university.
At least 5 years of direct experience.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to work prolonged periods standing or walking around the store or department.
Ability to reach, crouch, kneel, stoop, and use color vision as required.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Ability to frequently lift or move up to 25 pounds.

Responsibilities

Drive local business priorities and financial results using business acumen, data, and intuition.
Set elevated standards for customer service and visual presentation, and collaborate with partners to advance the store.
Champion the omnichannel business model and customer discovery to improve conversion and customer relationships.
Deliver differentiated services and experiences that strengthen relationships between sellers and customers.
Build relationships with internal partners, central functions, vendors, and the local community; represent Bloomingdale’s as a local brand ambassador.
Partner with merchants to identify market needs and shape product and merchandising strategies.
Lead, motivate, coach, and develop store teams; set clear expectations and accountability, and groom future store leaders.
Provide inspirational, floor-present leadership and communicate clearly with customers and colleagues.
Maintain operational excellence, run the store’s P&L, and manage expenses and shortage.
Capitalize on business opportunities, deliver key performance indicators, and consistently execute strategies.
Prioritize and manage multiple projects and workflows, make timely decisions, and communicate priorities to team members and stakeholders.