Loan Assistant Jobs

About The Position

Requirements

• High school diploma or equivalent.
• 5–6 years of experience in commercial lending documentation.
• 5–6 years of Loan Assistant II or comparable experience.
• Excellent time-management and organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Excellent computer skills, especially Microsoft Office.
• Ability to prioritize tasks and think and work independently.
• Ability to exercise good judgment in analyzing and solving problems.
• Ability to exercise personal and professional responsibility and work with limited direction.
• Ability to access and interpret information on computer screens, documents, and reports.
• Ability to spend substantial time in front of a computer.

Nice To Haves

• Bachelor’s degree or additional coursework in banking, finance, or lending.

Responsibilities

• Track and manage a pipeline of increased loan volume and/or complexity, loan maturities, uninsured reports, and past-due reports; ensure timely processing and adherence to deadlines.
• Coach, mentor, or train others as a subject matter expert when asked.
• Prioritize tasks to meet processing goals and customer expectations.
• Provide backup coverage for other Loan Assistants during PTO and absences.
• Maintain knowledge of state and federal lending and documentation regulations, bank policies, and guidelines.
• Collect and organize borrower documentation, including income verification, credit reports, and identification.
• Enter data accurately and efficiently into loan processing systems.
• Order title searches, UCC searches, appraisals, and flood certifications as needed.
• Coordinate closings with lenders, attorneys, insurance agents, and clients.
• Initiate disbursement of closing funds and issue loan proceeds by check and/or wire.
• Review closed and funded loans for document completion and ensure loans are booked accurately and promptly.
• Contact settlement agents, registers of deeds, and title insurance agencies to obtain post-purchase documentation as necessary.
• Maintain a tickler system for outstanding post-closing documentation, collateral, and exception monitoring; report status during weekly meetings.
• Communicate with an increased number of lenders (up to 3–4) and other stakeholders throughout the loan process.
• Provide client service by assisting customers and responding to questions and information requests.
• Notify clients of issues or discrepancies and help resolve them.
• Provide prompt, efficient, and exceptional customer service; build internal and external relationships and demonstrate the company’s core values.
• Participate in community organizations and projects and engage in learning and development.
• Protect confidential information, direct documents to appropriate parties, obtain approvals as necessary, and meet deadlines.
• Follow compliance, security, internal, and consumer-protection requirements to prevent fraud and protect customer assets.
• Complete required annual compliance training and New Employee Orientation.
• Travel as needed for lender or client meetings, all-hands meetings, career development, site visits, and acquisition or merger support.