Loan Assistant Jobs

About The Position

Requirements

• Exceptional customer service and communication skills required
• Proficiency in Microsoft Office (Excel, Outlook, Word) required
• Ability to manage multiple priorities in a fast-paced environment required
• Strong organizational and time management skills required
• High level of professionalism and attention to detail required
• Strong written communication and basic math skills required
• Self-motivated and able to work independently or within a team
• High School Diploma or equivalent required

Nice To Haves

• Prior mortgage industry experience preferred (training available for candidates without industry experience)
• Working knowledge of Agency (Fannie Mae & Freddie Mac) guidelines preferred
• Familiarity with DU/LP findings and basic income documentation standards preferred
• Strong understanding of mortgage terminology and loan process preferred

Responsibilities

• Ensure loan files move efficiently from application to closing
• Monitor key milestones including lock expiration, contingency dates, and outstanding conditions
• Gather, review, and organize borrower documentation
• Review loan applications for completeness and alignment with Agency guidelines prior to submission
• Identify potential income, asset, or credit issues early and escalate appropriately
• Maintain detailed and accurate notes within the Loan Origination System (LOS)
• Coordinate with Processing and Operations to prevent delays
• Serve as a primary point of contact for borrowers throughout the loan process
• Meet with applicants to collect required information and explain loan steps
• Schedule client appointments and follow up on outstanding documentation
• Provide proactive weekly status updates to borrowers
• Communicate professionally with Realtors, Title companies, and referral partners
• Support the MLO in maintaining and expanding referral relationships
• Assist with marketing initiatives including social media, database outreach, and open house support
• Help coordinate client events and brand-building activities
• Identify opportunities to enhance client retention and repeat business
• Review loan documentation to ensure alignment with: Fannie Mae and Freddie Mac guidelines, AUS findings (DU/LP), Company overlays
• Assist in obtaining and reviewing credit reports
• Ensure files are submission-ready prior to underwriting
• Escalate potential compliance or eligibility concerns promptly
• Maintain professionalism and regulatory awareness throughout the loan cycle