Community Loan Assistant I

First United Bank•Bonham, TX

About The Position

The Community Loan Assistant I provides exceptional service to bank customers by assisting with consumer and real estate loans and using knowledge of the bank’s accounts and products. The position supports loan officers with loan processing and administration, while contributing to First United’s relationship-banking culture through ongoing customer contact, customer service, and product knowledge. The role includes explaining and promoting bank products and services based on customer needs; assisting customers with loan and credit applications; preparing, closing, booking, and documenting loans; maintaining accurate loan files and computer records; responding to inquiries; accepting loan payments; and completing related clerical and collection tasks. The employee also handles customer complaints, escalates issues as needed, completes required compliance exams, and follows First United policies and procedures. Other duties may be assigned to meet organizational needs.

Requirements

High school diploma or GED.
Basic mathematical skills.
Proficient computer skills.
Strong understanding of loans and loan products.
Exceptional customer service skills.
Good problem-solving and decision-making skills, and good judgment.
Strong organizational and interpersonal skills, including the ability to work well with a wide range of people.
Ability to communicate effectively with customers through written, verbal, and non-verbal communication.
Ability to use email, telephone, and other communication tools.
Willingness to accept additional responsibilities.
Dependability and ability to adhere to timelines and schedules.
Initiative in developing and completing projects.

Nice To Haves

Prior banking experience.

Responsibilities

Explain, promote, and sell bank products and services based on individual customer needs.
Support relationship banking through ongoing customer contact, exceptional service, and strong product knowledge.
Provide administrative support to loan officers, including closing and booking loans, preparing loan worksheets, and collecting or ordering documents such as flood certificates, title work, and appraisals.
Assist customers with loan and credit applications.
Update loan information in the computer system.
Ensure loan files contain documents with appropriate signatures, dates, and other relevant information.
Assemble and verify loan documentation, including vesting, legal descriptions, closing dates, and signatures.
Prepare and close deferrals.
Assist loan officers with exception reports.
Respond to telephone and written inquiries about loan processing and account information.
Accept loan payments.
Prepare and mail past-due and collection letters.
Provide NADA values to customers.
Perform clerical duties requiring knowledge of departmental procedures.
Handle customer complaints and escalate issues to a supervisor when needed.
Maintain cleanliness in and around the work station.
Recommend possible department improvements to a supervisor.
Complete required annual compliance exams and adhere to First United policies and procedures.
Dress professionally and perform other duties assigned by a supervisor.