Community Loan Assistant I

First United Bank•Bonham, TX

About The Position

This position provides exceptional service to bank customers by assisting with consumer and real estate loans and applying knowledge of the bank’s accounts and products. It supports First United’s relationship banking culture through ongoing customer contact, customer service, and product knowledge, while providing administrative and clerical support to loan officers and loan processing.

Requirements

High school diploma or GED.
Basic mathematical skills.
Proficient computer skills.
Strong understanding of loans and loan products.
Exceptional customer service skills.
Good problem-solving and decision-making skills, and sound judgment.
Strong organizational and interpersonal skills and the ability to work well with a wide range of people.
Ability to communicate effectively with customers through written, verbal, and non-verbal communication.
Ability to use email, phone, and other communication tools.
Willingness to accept additional responsibilities.
Dependability and ability to adhere to timelines and schedules.
Initiative in developing and completing projects.

Nice To Haves

Prior banking experience.

Responsibilities

Explain, promote, and sell bank products and services based on customer needs.
Support relationship banking through ongoing customer contact, exceptional service, and product knowledge.
Provide administrative support to loan officers, including closing and booking loans, preparing loan worksheets, and collecting or ordering documents such as flood certificates, title work, and appraisals.
Assist customers with loan and credit applications and update loan information in the computer system.
Ensure loan files contain properly signed and dated documents and other relevant information.
Assemble and verify loan documentation, including vesting, legal descriptions, closing dates, and signatures.
Prepare and close deferrals and assist loan officers with exception reports.
Respond to telephone and written inquiries about loan processing and account information, and accept loan payments.
Prepare and mail past-due and collection letters.
Provide NADA values for customers.
Perform clerical duties requiring knowledge of departmental procedures.
Handle customer complaints and escalate issues to a supervisor as needed.
Maintain cleanliness in and around the workstation.
Recommend possible methods to improve the department to a supervisor.
Complete required annual compliance exams and adhere to First United policies and procedures.
Dress professionally and perform other duties assigned by a supervisor.