Loan Assistant III - Fort Worth, TX

Southstate Bank•Fort Worth, TX

About The Position

The Loan Assistant III supports commercial loan processing and servicing by managing a higher-volume and/or more complex loan pipeline, tracking maturities and reports, and ensuring accurate, timely processing in accordance with deadlines, bank policies, and applicable regulations. The role gathers and organizes borrower documentation, enters loan data, orders third-party searches and evaluations, coordinates closings, initiates funding, reviews funded loans, and tracks outstanding post-closing documentation. The position may also coach, mentor, or train colleagues and provide coverage for other Loan Assistants. The Loan Assistant III communicates with multiple lenders and other stakeholders, assists clients with questions and requests, and helps resolve issues or discrepancies. The role also supports SouthState’s customer-service culture, builds internal and external relationships, participates in community activities and professional development, and handles confidential information in compliance with security, consumer-protection, and other applicable requirements. The work is based at 1300 S. University Dr., Suite 100, Fort Worth, Texas. The work setting may be a cubicle or private office and may be loud. The role requires substantial time using a computer; work may be done sitting or standing with an appropriate desk. Travel may be required for lender or client meetings and other company activities. If applicable to a telecommuting arrangement, the employee must have a secure, quiet home office and reliable private internet connection.

Requirements

High school diploma or equivalent.
5–6 years of experience in commercial lending documentation.
5–6 years of Loan Assistant II or comparable experience.
Excellent time-management and organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Excellent computer skills, especially Microsoft Office.
Ability to prioritize tasks and think and work independently.
Ability to exercise good judgment in analyzing and solving problems.
Ability to exercise personal and professional responsibility and work with limited direction.
Ability to access and interpret information on computer screens, documents, and reports.
Ability to spend substantial time in front of a computer.

Nice To Haves

Bachelor’s degree or additional coursework in banking, finance, or lending.

Responsibilities

Track and manage a pipeline of increased loan volume and/or complexity, loan maturities, uninsured reports, and past-due reports; ensure timely processing and adherence to deadlines.
Coach, mentor, or train others as a subject matter expert when asked.
Prioritize tasks to meet processing goals and customer expectations.
Provide backup coverage for other Loan Assistants during PTO and absences.
Maintain knowledge of state and federal lending and documentation regulations, bank policies, and guidelines.
Collect and organize borrower documentation, including income verification, credit reports, and identification.
Enter data accurately and efficiently into loan processing systems.
Order title searches, UCC searches, appraisals, and flood certifications as needed.
Coordinate closings with lenders, attorneys, insurance agents, and clients.
Initiate disbursement of closing funds and issue loan proceeds by check and/or wire.
Review closed and funded loans for document completion and ensure loans are booked accurately and promptly.
Contact settlement agents, registers of deeds, and title insurance agencies to obtain post-purchase documentation as necessary.
Maintain a tickler system for outstanding post-closing documentation, collateral, and exception monitoring; report status during weekly meetings.
Communicate with an increased number of lenders (up to 3–4) and other stakeholders throughout the loan process.
Provide client service by assisting customers and responding to questions and information requests.
Notify clients of issues or discrepancies and help resolve them.
Provide prompt, efficient, and exceptional customer service; build internal and external relationships and demonstrate the company’s core values.
Participate in community organizations and projects and engage in learning and development.
Protect confidential information, direct documents to appropriate parties, obtain approvals as necessary, and meet deadlines.
Follow compliance, security, internal, and consumer-protection requirements to prevent fraud and protect customer assets.
Complete required annual compliance training and New Employee Orientation.
Travel as needed for lender or client meetings, all-hands meetings, career development, site visits, and acquisition or merger support.