Loan Assistant II

SouthState Bank•Atlanta, GA

About The Position

The Loan Assistant II directs the timely processing and fulfillment of commercial loans and supports deal teams managing simple and semi-complex loans and basic to semi-complex client relationships. The role is responsible for accurate and consistent loan documentation, helping minimize the Bank’s risk of loss, and assisting with loan issue investigations and resolution. It requires a solid understanding of loan products and procedures and prior experience in commercial lending loan processing and customer service. The position supports loan pipeline and maturity tracking, document collection and processing, loan closings and funding, and post-closing documentation monitoring. It provides service and communication to lenders, clients, and other stakeholders, while maintaining confidentiality and compliance with applicable regulations and Bank requirements. Additional tasks may be assigned by Market Leaders.

Requirements

High school diploma or equivalent.
3–4 years of experience in commercial lending documentation.
3–4 years of Loan Assistant I or comparable experience.
Excellent time-management and organizational skills, with strong attention to detail.
Excellent communication and interpersonal skills.
Strong computer skills, especially Microsoft Office.
Ability to prioritize tasks and work independently.
Good judgment and ability to analyze situations and solve problems.
Ability to exercise personal and professional responsibility and work with limited direction.
Ability to access and interpret information on computer screens, documents, and reports.
Ability to spend substantial time working at a computer, sitting or standing.

Nice To Haves

Bachelor’s degree or additional coursework in banking, finance, or lending.
Prior experience in loan processing and customer service within the commercial lending industry.

Responsibilities

Track and manage the loan pipeline, loan maturities, uninsured reports, and past-due reports, ensuring timely processing and adherence to deadlines.
Prioritize work to meet processing goals and customer expectations.
Provide backup support to other Loan Assistants during PTO and absences.
Stay current with State and Federal lending and documentation regulations, Bank policies, and guidelines.
Collect and organize borrower documentation, including income verification, credit reports, and identification.
Enter data accurately and efficiently into loan processing systems.
Order title searches, UCC searches, appraisals, and flood certifications as needed.
Coordinate closings with lenders, attorneys, insurance agents, and clients.
Initiate the disbursement of closing funds and issue loan proceeds by check or wire.
Review closed and funded loans for document completion and ensure loans are booked accurately and promptly.
Obtain post-purchase documentation from settlement agents, registers of deeds, and title insurance agencies as necessary.
Maintain a tickler system for outstanding post-closing documentation, collateral, and exception monitoring, and report status at weekly meetings.
Communicate with multiple lenders, generally up to two or three, and other stakeholders throughout the loan process.
Provide client service by responding to questions and information requests, notifying clients about issues or discrepancies, and helping resolve them.
Promote the company culture through prompt and effective customer service, relationship building, commitment to company values, and participation in community projects and organizations.
Participate in learning and development for continued personal and professional growth.
Protect confidential information, route documents to appropriate parties, obtain necessary approvals, and meet deadlines.
Follow compliance, security, internal, consumer protection, and fraud-prevention requirements to protect customer assets.