Loan Processor II
About The Position
The Loan Processor II supports Consumer and Mortgage Lending Teams, maintaining proficiency in a primary area—Consumer or Real Estate lending—while expanding skills in the other. The role helps ensure loan packages are accurate, closings run smoothly, and members receive support throughout the lending process. Responsibilities include coordinating Consumer loan closings; ensuring Mortgage Loan Officers provide complete and accurate Real Estate loan documentation; completing post-setup tasks for Real Estate loans; preparing Consumer and simple Real Estate loan closing documents; facilitating remote closings; and booking, funding, and disbursing loan proceeds. The Loan Processor II also provides backup support across Consumer Lending queues, dealer requests, and online loan applications, and serves as a dependable resource for everyone involved in the process. Success is measured by accurate and timely loan packages, effective communication, seamless cross-team collaboration, strong Consumer Lending product knowledge, the ability to manage multiple priorities, and contributions to individual and organizational goals. The role also calls for continuous learning, high-quality work, and flexibility to take on additional duties as needed.
Requirements
- 1–3 years of experience in loan processing.
- High school diploma or GED.
- Excellent interpersonal skills, including the ability to build trust, resolve first-level conflicts, and communicate with tact and discretion.
- Strong attention to detail, organizational skills, and time-management abilities.
- Comfort working extensively with computers and loan systems.
- Commitment to confidentiality, accuracy, and member-focused service.
Nice To Haves
- Real Estate processing or lending experience is strongly preferred.
Responsibilities
- Coordinate Consumer loan closings through positive, proactive communication.
- Ensure Mortgage Loan Officers provide complete and accurate documentation for Real Estate loans.
- Complete post-setup tasks for Real Estate loans, including ordering reports and collecting conditions.
- Assist borrowers with appraisal dispute resolution.
- Provide backup support for Consumer Lending queues, dealer requests, and online loan applications.
- Prepare accurate closing documents for Consumer loans, including collateralized loans, personal loans, and credit cards.
- Facilitate remote closings using DocuSign and update loan applications when changes occur.
- Prepare closing documents for simple Real Estate loans and conduct secondary reviews of packages prepared by others.
- Book, fund, and disburse proceeds for Consumer and Real Estate loans accurately and promptly.
- Support all parties involved in the lending process and foster a cohesive lending environment.
- Set a high-quality work standard, participate in development sessions, apply learned skills, and communicate openly to support positive departmental change.
- Take on additional duties as needed to support the team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
