Loan Assistant
About The Position
The Loan Assistant processes and administers existing consumer, commercial, and real estate loans. The role serves as a direct contact for customers, lenders, and Loan Operations throughout the loan process, providing customer service, researching discrepancies, and resolving issues. The position coordinates loan documentation and closing activities, reviews documents and loan terms, supports file reviews and loan servicing, and monitors loan records and past-due requirements. It also helps ensure compliance with banking policies, lending practices, and regulatory requirements while maintaining knowledge of banking products, services, industries, and market trends.
Requirements
- High school education or equivalent required.
- Two or more years of banking or related experience.
Responsibilities
- Serve as a direct contact for customers, lenders, and Loan Operations throughout the loan process.
- Respond to customer requests, research discrepancies, and resolve issues.
- Communicate with attorneys when necessary about document preparation and title work.
- Order loan documentation through Loan Operations.
- Review final documents for correct loan rates, terms, and conditions, and ensure appropriate approvals and actions are completed for a successful closing.
- Assist lenders with closings as needed.
- Conduct pre-closing and post-closing file reviews and forward files to Central Loans for booking, scanning, and filing.
- Manage the loan documentation pipeline, update officers and borrowers on loan status, and support timely processing.
- Service loans as assigned, including handling payments and insurance matters.
- Prepare payoff quotes and forward them to lenders and/or clients.
- Monitor loans and work with lenders on past-due ticklers and documentation.
- Contact clients to request financial statements for past-due loans and forward the statements to an analyst for spreading.
- Ensure compliance with banking policies, lending practices, and regulatory statutes, including the Patriot Act.
- Maintain knowledge of banking products and services and of the industries or market areas served.
- Stay informed about current developments and market trends to identify and serve customer needs.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
