Loan Assistant
About The Position
The Loan Assistant processes and administers existing consumer, commercial, and/or real estate loans. The role serves as a direct point of contact for customers, lenders, and Loan Operations throughout the loan process, and helps ensure loan documentation, closing, servicing, and follow-up activities are completed accurately and in a timely manner. The position also supports customer service, file reviews, loan monitoring, and compliance with banking policies and applicable lending regulations. The Loan Assistant maintains knowledge of banking products, services, and relevant market developments to help identify and meet customer needs.
Requirements
- High school education or equivalent.
- Two or more years of banking or related experience.
Responsibilities
- Act as a direct contact for customers, lenders, and Loan Operations throughout the loan process.
- Respond to customer requests, research discrepancies, and resolve issues.
- Coordinate with attorneys as necessary regarding document preparation and title work.
- Order loan documentation through Loan Operations.
- Review final loan documents for correct rates, terms, and conditions, and ensure required approvals and actions are completed for a successful closing.
- Assist the lender with closings as needed.
- Conduct pre-closing and post-closing file reviews and forward files to Central Loans for booking, scanning, and filing.
- Manage the loan documentation pipeline by updating officers and borrowers on loan status and ensuring timely preparation of loan processes.
- Service loans as assigned, including handling payments and insurance-related matters.
- Prepare payoff quotes and forward them to lenders and/or clients.
- Monitor loans and work with lenders on past-due ticklers and related documentation.
- Contact clients to request financial statements for past-due loans and forward the financials to an analyst for spreading.
- Ensure compliance with banking policies, lending practices, and regulatory statutes, including the Patriot Act.
- Maintain knowledge of banking products and services and of the industries or market areas served.
- Stay informed about current developments and market trends to identify and serve customer needs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
