Loan Assistant II - Pasadena, TX

SouthState Bank•Pasadena, CA

About The Position

The Loan Assistant II directs the timely processing and fulfillment of commercial loans and supports deal teams managing simple and semi-complex commercial loans and basic to semi-complex client relationships. The role is responsible for the accuracy and consistency of loan documentation to help minimize the Bank’s risk of loss, and assists with investigating and resolving loan issues. It requires a solid understanding of loan products and procedures, with prior commercial lending loan-processing and customer-service experience described as suitable background. The position supports the loan pipeline from document collection and processing through closing, funding, booking, and post-closing follow-up. It also provides lender and customer support, maintains confidentiality, and follows applicable lending, documentation, compliance, security, and consumer-protection requirements. Additional tasks may be assigned by Market Leaders.

Requirements

High school diploma or equivalent.
3–4 years of experience in commercial lending documentation.
3–4 years of Loan Assistant I or comparable experience.
Excellent time-management and organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Strong computer skills, especially Microsoft Office.
Ability to prioritize tasks and think and work independently.
Good judgment and ability to analyze and solve problems.
Ability to exercise personal and professional responsibility and work with limited direction.
Ability to access and interpret information on computer screens, documents, and reports; the position involves substantial time at a computer.
Ability to travel as needed for meetings and other work activities.

Nice To Haves

Bachelor’s degree or additional coursework in banking, finance, or lending.

Responsibilities

Track and manage the loan pipeline, loan maturities, uninsured reports, and past-due reports to support timely processing and deadline adherence.
Prioritize tasks to meet processing goals and customer expectations.
Provide backup coverage for other Loan Assistants during PTO and absences.
Stay knowledgeable about state and federal lending and documentation regulations, Bank policies, and guidelines, and ensure compliance.
Collect and organize borrower documentation, including income verification, credit reports, and identification.
Enter information accurately and efficiently into loan-processing systems.
Order title searches, UCC searches, appraisals, and flood certifications as needed.
Coordinate closings with lenders, attorneys, insurance agents, and clients.
Initiate disbursement of closing funds and issue loan proceeds by check or wire.
Review closed and funded loans for complete documentation and ensure timely, accurate booking.
Obtain post-purchase documentation from settlement agents, registers of deeds, and title insurance agencies as needed.
Maintain a tickler system for outstanding post-closing collateral documentation and exceptions, and report status at weekly meetings.
Communicate with up to two or three lenders and other stakeholders throughout the loan process.
Provide client service by answering questions and information requests, notifying clients of issues or discrepancies, and helping resolve them.
Promote the company’s culture and values through prompt, efficient customer service and relationship-building with internal and external customers.
Meet deadlines and company and department goals, and participate in community organizations and projects.
Participate in learning and development for continued personal and professional development.
Protect confidential information, direct documents to appropriate parties, obtain required approvals, and meet deadlines.
Follow compliance, security, internal, and applicable consumer-protection requirements to prevent fraud and protect customer assets.
Attend required annual compliance training and New Employee Orientation.
Travel as needed for lender or client meetings, all-hands meetings, career development, site visits, and acquisition or merger support.