Field Supervisor - Pasadena, TX

Bureau Veritas•Pasadena, TX

4d•Onsite

About The Position

The Field Supervisor for Bureau Veritas Fuels Division is the branch’s operational control point for scheduling and coordinating inspections. Working from the branch operations desk, the role receives client nominations and assigns qualified inspectors to vessel, barge, tank, truck and rail jobs, tracking each job from nomination through sample delivery to the laboratory. The position works closely with inspectors, the Operations Coordinator, the Key Account Manager, the laboratory and customer service. Dispatch operates around the clock, so the role includes rotating shifts and on-call coverage. The mission is to assign the right qualified inspector to each job on time and at the lowest practical cost while keeping clients and the branch informed. The Dispatcher balances service quality, inspector safety and fatigue limits, and job profitability. The role is office-based, with occasional visits to terminals and client sites, and requires following Bureau Veritas HSE requirements, including wearing PPE during site visits.

Requirements

High school diploma or equivalent.
At least 2 years of experience in dispatch, scheduling or operations coordination in a 24/7 environment.
Proficiency with Microsoft Office, including Outlook and Excel, and comfort learning job management systems.
Valid driver's license.
Ability to obtain a TWIC card.
Ability to pass drug screening and background checks required by Bureau Veritas and clients.
Calm decision-making under pressure when schedules, tides and crew availability change.
Strong organization and attention to detail while managing multiple live jobs.
Clear written and verbal communication with inspectors, clients and colleagues.
Ownership of jobs from nomination through close-out and invoicing.
Customer focus and responsiveness.
Safety mindset, including willingness to refuse or re-plan work rather than compromise safety or fatigue rules.
Commercial awareness of how scheduling decisions affect overtime, costs and margin.
Teamwork and ability to support inspectors, other shifts and branches.

Nice To Haves

Experience in petroleum, petrochemical, marine or terminal operations.
Field experience as a cargo or petroleum inspector.
Knowledge of API MPMS, ASTM methods and custody transfer basics.
Associate or bachelor's degree in logistics, business or a related field.
Bilingual English/Spanish.

Responsibilities

Receive and confirm client nominations by phone, email and portal; verify job scope, product, location, quantity and quality requirements, testing, and client references.
Enter job information accurately in the job management or LIMS system at intake, including billing and purchase order details.
Track vessel and barge ETAs, NORs, berthing line-ups and terminal schedules, and revise plans as schedules change.
Assign inspectors according to qualifications, client and terminal access requirements, location and availability.
Manage inspector rest periods, hours-of-service and fatigue rules; do not dispatch inspectors who are out of compliance.
Balance crew workload and overtime, and flag staffing gaps to the Operations Manager early.
Arrange transportation, launch boats and travel for out-of-port or remote jobs.
Brief inspectors on job scope, client instructions and safety requirements before departure.
Update clients on status, delays and operational issues; escalate disputes or claims to the Operations Manager.
Coordinate sample logistics with the laboratory to ensure samples arrive with correct chain of custody and turnaround.
Provide complete written and verbal handovers of open jobs at each shift change.
Confirm job completion, time and expenses so jobs are invoiced promptly and correctly.
Record scope changes and extra services to ensure they are billed.
Share client feedback and market intelligence, such as new terminals, volume shifts and competitor activity, with the Key Account Manager.
Enforce Bureau Veritas HSE rules in dispatch decisions, including Stop Work Authority and journey management.
Follow ISO 17020 / 17025 and client procedures for job records and documentation.
Immediately report incidents, near misses and nonconformances.