Field Supervisor - Pasadena, TX
About The Position
The Field Supervisor for Bureau Veritas Fuels Division is the branch's scheduling and coordination control point. The role receives client nominations and ensures each inspection is correctly staffed, on time, and tracked from nomination through sample delivery to the laboratory and job close-out. It works from the branch operations desk and coordinates with inspectors, the Operations Coordinator, Key Account Manager, laboratory, customer service, and clients. The position serves a 24/7 operation, with rotating shifts and on-call coverage. Its mission is to assign the right qualified inspector to each job on time and at the lowest practical cost while keeping clients and branch personnel informed. The role balances service quality, inspector safety and fatigue limits, and job profitability.
Requirements
- High school diploma or equivalent.
- At least 2 years of experience in dispatch, scheduling, or operations coordination in a 24/7 environment.
- Proficiency with Microsoft Office, including Outlook and Excel, and comfort learning job management systems.
- Valid driver's license.
- Ability to obtain a TWIC card.
- Ability to pass drug screening and background checks required by Bureau Veritas and its clients.
- Must follow Bureau Veritas HSE requirements, including wearing PPE during site visits.
Nice To Haves
- Experience in petroleum, petrochemical, marine, or terminal operations.
- Field experience as a cargo or petroleum inspector.
- Knowledge of API MPMS, ASTM methods, and custody transfer basics.
- Associate or bachelor's degree in logistics, business, or a related field.
- Bilingual English/Spanish.
Responsibilities
- Receive and confirm client nominations by phone, email, and portal; verify job scope, product, location, quantity and quality requirements, testing, and client references.
- Enter jobs accurately into the job management or LIMS system, including billing and purchase order details.
- Track vessel and barge ETAs, notices of readiness, berthing line-ups, and terminal schedules, and re-plan as schedules change.
- Assign inspectors based on qualifications, client and terminal access requirements, location, and availability.
- Manage rest periods, hours-of-service, and fatigue rules; do not dispatch inspectors who are out of compliance.
- Balance crew workload and overtime, and flag staffing gaps to the Operations Manager early.
- Arrange transportation, launch boats, and travel for out-of-port or remote jobs.
- Brief inspectors on job scope, client instructions, and safety requirements before departure.
- Update clients about status, delays, and operational issues; escalate disputes or claims to the Operations Manager.
- Coordinate sample logistics with the laboratory to ensure correct chain of custody and turnaround.
- Provide complete written and verbal handovers of open jobs at each shift change.
- Confirm job completion, time, and expenses so jobs can be invoiced promptly and correctly.
- Record scope changes and extra services so they are billed.
- Pass client feedback and market intelligence to the Key Account Manager.
- Enforce Bureau Veritas HSE rules in dispatch decisions, including Stop Work Authority and journey management.
- Follow ISO 17020, ISO 17025, and client procedures for job records and documentation.
- Immediately report incidents, near misses, and nonconformances.
Benefits
- Attractive salary and benefit package.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
