Line Service Technician
MODERN AVIATION INC • Wilmington, NC15d • $18 - $19 • Onsite
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Technician, Line Service (ILM FT)
MODERN AVIATION INC•Wilmington, NC
•$18 - $19•Onsite
About The Position
The Line Service Technician (LST) provides safe, efficient aircraft ground-handling services and exceptional customer service to aircraft owners, guests, and flight crews. This hands-on, operations-focused role supports arriving and departing aircraft with professionalism, urgency, and a positive attitude. The position performs aircraft fueling, towing, parking, de-icing, placement, and basic cleaning; operates aircraft ground support equipment according to procedures and safety standards; and delivers required ground support services in a timely and accurate manner. The technician maintains awareness of aircraft movement, foreign object debris (FOD), weather, ramp hazards, and operational risks, and performs duties with attention to detail and minimal supervision. The technician assists passengers and flight crews, anticipates customer needs, and represents Modern Aviation professionally. The role involves coordinating with other Line Service Technicians, Customer Service staff, and Operations leadership, communicating clearly during aircraft movements, and performing additional duties as assigned by Shift Leads or Line Management. The work requires standing or walking for extended periods and frequent bending, reaching, and manual tasks. The employee is regularly exposed to moving mechanical parts and may encounter wet or humid conditions, extreme heat and cold, high or precarious places, outdoor weather, vibration, and chemicals including aviation fuels, oils, and lavatory fluid. The noise level is usually loud. Schedules vary and may include evenings, nights, weekends, and holidays. The role is based at ILM in Wilmington, North Carolina.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Open availability for variable schedules, including evenings and weekends; shifts may also include nights and holidays as required.
- Valid driver’s license.
- Strong verbal and written communication skills.
- Strong mathematical aptitude.
- Ability to stand or walk for extended periods.
- Physical capability to perform frequent bending, reaching, and manual tasks and meet the physical demands of ramp operations.
- Legally authorized to work in the United States for any employer; employment visa sponsorship is not available.
- Completion of the Predictive Index behavioral assessment is required.
Nice To Haves
- Previous customer service experience.
- Basic knowledge of aircraft types and aircraft servicing practices.
Responsibilities
- Perform aircraft fueling, towing, parking, de-icing, placement, and basic cleaning.
- Operate aircraft ground support equipment according to procedures and safety standards.
- Deliver required ground support services for arriving and departing aircraft accurately and on time.
- Maintain awareness of aircraft movement, FOD prevention, changing weather, ramp hazards, and operational risks.
- Perform duties with attention to detail and minimal supervision.
- Protect customers, employees, aircraft, and equipment by promoting safe operations and following company policies, standard operating procedures, and safety regulations.
- Use sound judgment to make timely decisions during active operations and support a safety-focused culture.
- Assist passengers and flight crews professionally and courteously.
- Greet customers positively, anticipate their needs, offer additional services, and represent Modern Aviation professionally.
- Maintain a positive image with customers, vendors, partners, and airport stakeholders.
- Work effectively with Line Service Technicians, Customer Service staff, and Operations leadership.
- Communicate clearly during aircraft movements and active operations.
- Perform additional duties as assigned by Shift Leads or Line Management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life coverage
- Company-paid disability coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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