Technician, Line Service (ILM FT)
About The Position
The Line Service Technician provides safe, efficient aircraft ground handling while delivering exceptional customer service to aircraft owners, guests, and flight crews. This hands-on, operations-focused role supports arriving and departing aircraft with professionalism, urgency, and a positive attitude. The technician performs aircraft fueling, towing, parking, de-icing, placement, and basic cleaning; operates aircraft ground support equipment; and provides timely, accurate ground support. The role requires awareness of aircraft movements, foreign object debris prevention, weather conditions, ramp hazards, and operational risks. The technician follows company policies, standard operating procedures, and safety regulations, and uses sound judgment during active operations. The role also involves greeting and assisting passengers and flight crews, anticipating customer needs, and representing Modern Aviation professionally. The technician works with other Line Service Technicians, Customer Service staff, and Operations leadership, and performs additional duties as assigned by Shift Leads or Line Management. Schedules vary and may include evenings, nights, weekends, and holidays. Work involves exposure to moving mechanical parts; wet or humid conditions; extreme heat and cold; high or precarious places; outdoor weather and vibration; and chemicals such as aviation fuels, oils, and lavatory fluid. The noise level is usually loud. The employee must be able to stand or walk for extended periods and frequently bend, reach, and perform manual tasks.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Open availability for variable schedules, including evenings and weekends; nights, weekends, and holidays may be required.
- Valid driver's license.
- Strong verbal and written communication skills.
- Strong mathematical aptitude.
- Ability to stand or walk for extended periods and frequently bend, reach, and perform manual tasks; must meet the physical demands of ramp operations.
- Must be legally authorized to work in the United States for any employer; visa sponsorship is not available.
- Completion of the required Predictive Index behavioral assessment.
Nice To Haves
- Previous customer service experience.
- Basic knowledge of aircraft types and aircraft servicing practices.
Responsibilities
- Perform aircraft fueling, towing, parking, de-icing, placement, and basic cleaning.
- Operate aircraft ground support equipment in accordance with procedures and safety standards.
- Provide timely and accurate ground support services for arriving and departing aircraft.
- Maintain ramp awareness, including aircraft movement, foreign object debris prevention, changing weather, hazards, and operational risks.
- Follow company policies, standard operating procedures, and safety regulations; use sound judgment during active operations.
- Assist passengers and flight crews professionally and courteously; greet customers, anticipate their needs, and offer additional services.
- Maintain a professional image with customers, vendors, partners, and airport stakeholders.
- Work effectively and communicate clearly with Line Service Technicians, Customer Service staff, and Operations leadership, including during aircraft movements.
- Perform additional duties as assigned by Shift Leads or Line Management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life coverage
- Company-paid disability coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
