Technician, Line Service (ILM FT)

Modern Aviation • Wilmington, NC

1d

About The Position

The Line Service Technician (LST) provides safe, efficient aircraft ground handling while delivering exceptional customer service to aircraft owners, guests, and flight crews. This hands-on, operations-focused role supports arriving and departing aircraft with professionalism, urgency, and a positive attitude. The technician performs ground handling and fueling tasks, operates ground support equipment, maintains ramp awareness, follows safety procedures, and communicates with colleagues during active operations. The position requires variable shift availability, including nights, weekends, and holidays, and involves outdoor work and exposure to operational and environmental hazards.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Open availability for variable schedules, including evenings and weekends; shifts may also include nights and holidays.
• Valid driver's license.
• Strong verbal and written communication skills.
• Strong mathematical aptitude.
• Ability to stand or walk for extended periods.
• Physical capability to perform frequent bending, reaching, manual tasks, and other physical demands associated with ramp operations.
• Legally authorized to work in the United States for any employer; employment visa sponsorship is not available.
• Completion of the required Predictive Index behavioral assessment.

Nice To Haves

• Previous customer service experience.
• Basic knowledge of aircraft types and aircraft servicing practices.

Responsibilities

• Fuel, tow, park, de-ice, position, and perform basic cleaning of aircraft.
• Operate a range of aircraft ground support equipment in accordance with procedures and safety standards.
• Deliver required ground support services to arriving and departing aircraft in a timely and accurate manner.
• Maintain ramp awareness, including awareness of aircraft movement, foreign object debris (FOD) prevention, and changing weather conditions.
• Perform duties with attention to detail and minimal supervision.
• Protect customers, employees, aircraft, and equipment by promoting safe operations.
• Follow company policies, standard operating procedures, and safety regulations.
• Use sound judgment to make timely decisions during active operations and remain aware of ramp hazards and operational risks.
• Assist passengers and flight crews professionally and courteously; greet customers positively and anticipate their needs.
• Offer additional services and represent Modern Aviation professionally to customers, vendors, partners, and airport stakeholders.
• Work effectively with other Line Service Technicians, Customer Service staff, and Operations leadership.
• Communicate clearly during aircraft movements and active operations.
• Perform additional duties as assigned by Shift Leads or Line Management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-paid life insurance
• Company-paid disability coverage
• 401(k) with company match
• Paid time off
• Paid holidays
• Additional voluntary benefit options

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED