Technician, Line Service (DSM FT)
About The Position
The Line Service Technician provides safe, efficient aircraft ground handling while delivering customer service to aircraft owners, guests, and flight crews. This hands-on, operations-focused role supports arriving and departing aircraft with professionalism, urgency, and a positive attitude. Duties include fueling, towing, parking, de-icing, positioning, and basic cleaning of aircraft; operating ground support equipment; and ensuring services are delivered accurately and on time. The technician maintains awareness of aircraft movements, foreign object debris (FOD), weather, and other ramp hazards, follows company procedures and safety regulations, and uses sound judgment during active operations. The role also involves assisting passengers and flight crews, anticipating customer needs, and representing Modern Aviation professionally. The technician works with other Line Service Technicians, Customer Service staff, and Operations leadership, communicates clearly during aircraft movements, and performs other duties as assigned by Shift Leads or Line Management. Work schedules vary and may include evenings, nights, weekends, and holidays. Work conditions include regular exposure to moving mechanical parts; wet or humid conditions; extreme heat and cold; high or precarious places; outdoor weather and vibration; and chemicals such as aviation fuels, oils, and lavatory fluid. The work environment is usually loud. The position requires standing or walking for extended periods and frequent bending, reaching, and manual tasks.
Requirements
- High school diploma or equivalent.
- Must be at least 18 years of age.
- Open availability for variable schedules, including evenings and weekends; nights, weekends, and holidays may be required.
- Valid driver's license.
- Strong verbal and written communication skills.
- Strong mathematical aptitude.
- Ability to stand or walk for extended periods and perform frequent bending, reaching, and manual tasks.
- Must meet the physical demands associated with ramp operations.
- Legally authorized to work in the United States for any employer; Modern Aviation is unable to sponsor an employment visa.
- Completion of the required Predictive Index behavioral assessment.
Nice To Haves
- Previous customer service experience.
- Basic knowledge of aircraft types and aircraft servicing practices.
Responsibilities
- Perform aircraft fueling, towing, parking, de-icing, positioning, and basic cleaning.
- Operate aircraft ground support equipment according to procedures and safety standards.
- Deliver required ground support services accurately and on time for arriving and departing aircraft.
- Maintain awareness of aircraft movements, FOD prevention, changing weather, ramp hazards, and operational risks.
- Follow company policies, standard operating procedures, and safety regulations, and use sound judgment during active operations.
- Assist passengers and flight crews professionally and courteously; greet customers positively and anticipate their needs.
- Represent Modern Aviation professionally with customers, vendors, partners, and airport stakeholders.
- Work effectively with Line Service Technicians, Customer Service staff, and Operations leadership.
- Communicate clearly during aircraft movements and active operations.
- Perform additional duties as assigned by Shift Leads or Line Management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life coverage
- Company-paid disability coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
