Technician, Line Service (DSM FT)
About The Position
The Line Service Technician provides safe, efficient aircraft ground handling and exceptional customer service to aircraft owners, guests, and flight crews. This hands-on, operations-focused position supports arriving and departing aircraft with professionalism, urgency, and a positive attitude. The technician performs fueling, towing, parking, de-icing, placement, and basic cleaning; operates ground support equipment; and ensures required services are delivered accurately and on time. The role requires ongoing awareness of aircraft movement, foreign object debris (FOD), weather, and ramp hazards, along with adherence to company procedures and safety regulations. Technicians assist passengers and flight crews, anticipate customer needs, communicate clearly during active operations, and work with colleagues and operations leadership. Additional duties may be assigned by Shift Leads or Line Management. Work schedules vary and may include evenings, nights, weekends, and holidays. The work environment includes moving mechanical parts, wet or humid conditions, extreme heat and cold, elevated or precarious places, outdoor weather, vibration, chemicals such as aviation fuels, oils, and lavatory fluid, and usually loud noise. Employees must be able to stand or walk for extended periods and perform frequent bending, reaching, and manual tasks. The position is located in Des Moines, Iowa. The listed pay range is $17.00–$20.00 per hour. A Predictive Index behavioral assessment is required.
Requirements
- High school diploma or equivalent.
- At least 18 years of age.
- Open availability for variable schedules, including evenings and weekends.
- Valid driver’s license.
- Strong verbal and written communication skills.
- Strong mathematical aptitude.
- Ability to stand or walk for extended periods and perform frequent bending, reaching, and manual tasks.
- Ability to meet the physical demands associated with ramp operations.
- Legally authorized to work in the United States for any employer; Modern Aviation cannot sponsor or assume sponsorship of an employment visa.
Nice To Haves
- Previous customer service experience.
- Basic knowledge of aircraft types and aircraft servicing practices.
Responsibilities
- Perform aircraft fueling, towing, parking, de-icing, placement, and basic cleaning.
- Operate aircraft ground support equipment in accordance with procedures and safety standards.
- Deliver required ground support services for arriving and departing aircraft accurately and on time.
- Maintain ramp awareness, including aircraft movement, FOD prevention, and changing weather conditions.
- Perform duties with attention to detail and minimal supervision.
- Protect customers, employees, aircraft, and equipment by promoting safe operations and following company policies, standard operating procedures, and safety regulations.
- Use sound judgment to make timely decisions during active operations and maintain awareness of ramp hazards and operational risks.
- Assist passengers and flight crews professionally and courteously; greet customers positively and anticipate their needs.
- Represent Modern Aviation professionally and maintain a positive image with customers, vendors, partners, and airport stakeholders.
- Work effectively with Line Service Technicians, Customer Service staff, and Operations leadership.
- Communicate clearly during aircraft movements and active operations.
- Perform additional duties as assigned by Shift Leads or Line Management.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Company-paid life coverage
- Company-paid disability coverage
- 401(k) with company match
- Paid time off
- Paid holidays
- Additional voluntary benefit options
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
