Legal Analyst Jobs

About The Position

Requirements

• Meticulous organization and strong attention to detail to ensure accurate analysis, effective request handling, and consistent, high-quality results.
• Strategic thinking to synthesize information and make data-informed decisions aligned with organizational goals.
• Critical thinking skills and experience to evaluate complex decisions, balancing factors, outcomes, and organizational impact.
• Ability to synthesize legal requirements, client policies, operational considerations, and available information to reach well-supported conclusions.
• High emotional intelligence, self-awareness, and a growth mindset characterized by openness to feedback and empathy for others.
• Effective collaboration across diverse teams while maintaining a positive, professional demeanor.
• A high level of discretion and a commitment to protecting confidential and sensitive information.
• Associate’s degree or higher preferred; or equivalent combination of education and experience.
• Minimum of 5+ years of relevant experience responding to third-party civil requests.
• Comprehensive understanding of The Federal Rules of Civil Procedure.
• Proficiency in Google Workspace, internet technology, and software (Zendesk a plus, but not required).
• Must be able to pass a criminal background check and be willing to pass a drug test if requested.

Nice To Haves

• Zendesk a plus, but not required

Responsibilities

• Analyze and respond to third-party civil legal process, including subpoenas and other civil demands seeking user or customer data, in accordance with applicable law and client policies and procedures.
• Evaluate civil legal demands for validity, jurisdiction, scope, procedural compliance, and other legal or policy issues, escalating complex or novel matters as appropriate.
• Communicate professionally with requesting attorneys and other external parties to clarify requests, address deficiencies, narrow or clarify scope, and negotiate extensions or response deadlines when appropriate.
• Support client engagements by reviewing policies, procedures, templates, and other client materials; identifying gaps; and collaborating with internal and client teams to implement improvements.
• Maintain a comprehensive understanding of applicable laws, rules and procedures applicable to third-party civil legal process and incorporate relevant developments into client guidance and operational practices.
• Review and assist with team escalations, seek guidance on novel or complex matters when appropriate, and document resolutions to promote consistency and team alignment.
• Assess client workflows and materials, recommend and implement procedural improvements, and identify legal or policy questions requiring escalation.
• Partner with the Senior Supervisor to analyze engagement data, identify trends, and calibrate productivity benchmarks.
• Support successful client onboarding by quickly developing expertise in client policies, systems, products and procedures and contributing to the optimization of client engagements.
• Handle sensitive and confidential information with professionalism, discretion and sound judgment while holding others to the same standard.

Benefits

• A hybrid or potentially fully remote work arrangement, depending on geographic location.
• Work-life balance, generous PTO (earn up to 15 days annually), and 11 paid holidays.
• Competitive compensation and discretionary bonus.
• A full range of generous benefits, including medical, flexible spending accounts, dental, vision, short-term and long-term disability, employee assistance program (EAP), commuter benefits, pet discount plan, pet insurance, ID theft protection, and more.
• 401(k) retirement plan and profit sharing.
• Weekly meal allowance.
• Employee discount program.
• Quarterly volunteer opportunities.
• A proud commitment to employee well-being.
• Onsite fitness center (Chicago).