Analyst Lead, Legal Operations & Services

FIS•Jacksonville, FL

About The Position

The Analyst Lead, Legal Operations & Services owns the end-to-end lifecycle of global employment and ethics policies, designs and delivers training and communication campaigns, and monitors regulatory developments across jurisdictions where FIS operates. The role builds data-driven dashboards and board-level reporting on hotline activity, investigation trends, and culture metrics, and deploys and governs AI tools for ethics and employment law work in compliance with emerging AI-in-employment legislation. The position partners with the Head of Global Employment Law & Chief Ethics Officer to execute a multi-year ethics and employment compliance roadmap aligned with FIS’s business strategy, risk appetite, and regulatory obligations. It manages global policy processes, develops global training programs, monitors U.S. and international employment law developments, and evaluates and governs AI and generative AI tools.

Requirements

JD or equivalent law degree from an accredited institution preferred; a bachelor’s degree with significant, demonstrated compliance experience will also be considered.
8–12+ years of progressive experience in employment law, ethics and compliance, or regulatory compliance, with substantial exposure to multinational operations.
Deep working knowledge of U.S. and international employment laws and regulations, including wage and hour, anti-discrimination, pay equity, leave, and whistleblower protections.
Demonstrated experience designing, implementing, and managing enterprise-scale compliance policies, training programs, and communication campaigns.
Strong data analytics skills, including proficiency with Excel or Google Sheets and at least one data visualization or BI tool such as Power BI or Tableau.
Excellent written and oral communication skills, with the ability to translate complex legal and regulatory requirements into clear, actionable guidance for diverse audiences.

Responsibilities

Partner with the Head of Global Employment Law & Chief Ethics Officer to set and execute a multi-year ethics and employment compliance roadmap aligned with FIS’s business strategy, risk appetite, and regulatory obligations.
Own the global employment and ethics policy lifecycle, including drafting, stakeholder review, legal and compliance sign-off, localization, version control, publication, and periodic refresh.
Develop and maintain approval workflows and attestation tracking mechanisms to support timely policy adoption across business units and geographies.
Design, develop, and deliver global ethics and employment law training programs in live, virtual, and e-learning formats, tailored to audience, jurisdiction, and risk profile.
Monitor U.S. and international employment law developments, including wage and hour, pay equity and pay transparency, anti-discrimination, leave, whistleblower protections, works council requirements, and employee data protection.
Evaluate, deploy, and govern AI and generative AI tools within the ethics and employment law function, including tools for regulatory monitoring, policy drafting assistance, training personalization, hotline triage, and trend analytics.
Build data-driven dashboards and board-level reporting on hotline activity, investigation trends, and culture metrics.